Too bad I can't give 0 stars. DHL is absolutely useless. My parcel from Italy to the UK has been shipped on November the 30th. Since December the 1st is in Milan on hold. It is now in its 10th day of not moving and Customer Service is not able to say when it will leave the hub. Assuming that at some point if might leave (and I seriousy doubt this, at some point I'd expect that the parcel wil just disappear), it still has to get through a few more hubs. This is insane, I have been only provided with excuses, but there is no excuse for doing absoutely nothing for 10 days. Avoid it, they should not really be working. DHL should consider changing its business to storage units, perhaps that might work.