“DHL company sucks been trying to get a package delivered to my house since the 25th of April. Gave the instructions how to deliver to my home each time they said I wasn't home.I was always home. This is the 4th attempt to get my package. All the telephone call center can say is I'm sorry that's not getting my package to me. I'm fed up.”
“Saw the driver ignore my adress, drive by while on the phone. A few hours later, I get a notification that the adress is wrong. Changing the delivery adress means at least an extra day delay. This company is an unreliable joke, a pute torment for customers. Avoid if you value your own time.”
“I sent through DTDC, which was handed over to DHL Express for delivery in the United States. I had paid for express shipping, with a clear understanding and confirmation from your team that the parcel would be delivered within 2–3 business days. This timeline was crucial, as the contents of the package were intended for my upcoming graduation walk on Friday.
Unfortunately, despite providing all necessary details during shipment, the parcel has now been held by U.S. Customs, and I have been informed that the clearance process may take 30 to 90 days. This is completely unacceptable, especially given that the package does not contain any prohibited or restricted items.
My concerns are as follows:
Why were we not informed at the time of shipping about potential customs risks or specific item restrictions?
Why was the package accepted by DTDC if there were even remote chances of a delay due to customs clearance?
If there truly were restricted items, why did neither DTDC nor DHL identify and warn us before shipment?
We have fully disclosed the contents of the package and followed all required procedures. The delay is causing emotional distress and financial loss. Many of the items are perishable, and if the parcel does not arrive in time, the entire purpose of sending it is defeated—especially considering the cost and effort involved in preparing and shipping it.
Additionally, every time we contact your team, we are told, “It’s not our problem; it’s with customs.” This is not an acceptable response. As the service providers, you are accountable for ensuring customers are adequately informed about potential shipment issues and delays, particularly for international shipments.
And still I didn't receive my parcel.”
“My package has yet to arrive and is over a month late. I tried emailing customer service multiple times and have yet to get any response or update of where my package is”
“Arranged a delivery date because signature was required. DHL totally ignored my request, “delivery on demand” was ignored forcing me to miss important appointment while I sat at home all day waiting for an 8:00pm delivery. The useless website wouldn’t allow me the option of “release without signature”. I even spoke to a live agent that was also useless.”
“Here is the message received for why our package was returned to the sender, along with our question that there was no true detail what was missing?
My name is Jackeline with DHL Express, and I am following up regarding the AWB 2448974916. We understand how the delays on this shipment can be frustrating and we apologize for the inconveniences the clearance delays have caused you. Please note, a 10 day time frame is allotted to process a shipment for clearance after it arrives into the US. If this is not done within that time, we have to start the return process. Please be advised that this shipment will be returned to the shipper under AWB# 6693285303. Please note that at this time, the return process cannot be stopped or avoided. Please monitor the return to the shipper online at www.MyDHL.com. We will now close the researching file, but if you have any further questions, please call customer service at 1-800-225-5345.
Our response:
Please explain why this shipment was returned. What was missing on our end, or what did customs fail to do?
Your platform indicated that all required documentation had been received, so this outcome is unclear and unacceptable.
Looking forward to your prompt clarification.
Best regards,”
“The worst experience I have had with DHL. Had to call 6 times to track package. Got the same runaround each time. Almost two weeks of calling. Found out it was delivered to the wrong person who had to do some detective work to find me. The incompetence of DHL for this delivery was staggering. Absolutely do not recommend this company. Zero marks.”
“If I could give no stars I would. I recently shipped some Easter candy from Rome to Chicago for a terminally ill child. Not only do the candy never arrive, they can’t even figure out where the box is. I’ve been told on three occasions that it was escalated for a manager to touch base with me; never happened. I’ve been told three times it was out for delivery, and then told oh no it’ll be delivered tomorrow; it’s never been delivered. I’ve been told it’s in Rome. I’ve been told it’s in Tucson. I’ve been told it’s in Franklin Park Illinois. I’ve been told it’s on Waveland Avenue in Chicago; the long and the short of it is, they are not reliable, and they lie to their customers. One of the questions below is how long did it take to get the package; no idea; it has not arrived. Another question was how long did it take them to respond to me; no idea, they have never replied to my calls.”
“Truly unreasonable! Their customs is asking me to pay them 53€ tax for a single key I sent of my house with maximum value of 20€. It says on their brochure they're applying taxes above ,150€. Do you think a solitary key costs more than 150€? Last time they had my life saving medicine destroyed after I sent them with a medical report and receipt attached without telling me the rules. I don't ever want to hear this name again! Thieves!!”
“I had an issue with a shipment and had reached out to customer service. I was contacted by a team leader named Rashmi. Not only was my issue taken care of very promptly, but very professionally. My interaction with Rashmi was quite possibly the best customer service interaction that I have ever experienced. Very satisfied customer here”
“There service is fantastic , we needed package delivered urgent from Belfast to France , and my daughter delivered it to there Depot Belfast before 6 lastnight , and unreal DHL had it delivered to our destination in South Off France by 1.15 French time today , well packaged and staff at Depit so friendly and helpful , lady year we also had a package delivered from them to us here , same fast effluent service and kept us updated both times , and very good charges , so well done DHL and thankyou all so much”
“If there was a -45 rating, I would have given that. They fleece you and don't deliver on time, don't tell you when it will be delivered and customers are left in the dark, even when we call their call centre, they are rude and ignorant. Worst courier company !”
“No integration and communication if your package is being delivered within Europe. I have a package on the way from Germany to Ireland and the only way to manage a delivery is to access their app which is only in German language or register an account on the website which will only accept German address. Once you register using an additional form because I am from Ireland, they will send me a link within a week to access my delivery. My package contains live aquarium plants and there is no update on the tracking after initial scanning 4 days ago. Please use UPS and avoid DHL if you want something delivered on time with the right tracking.”
“It would be zero stars if I could. They’ve been holding my package saying it’s scheduled for delivery for over a week. It was due for redelivery on 4/8 after lying about attempting to deliver it several days before. I want my package. The absolute worst delivery service ever!”
“I have been waiting for DHL to deliver a parcel. They mention they have tried to deliver it in an email (although I have no evidence of that). When I go to the website to have the parcel redirected to a service point, there is no function on the website. I have contacted their customer service by email and apparently they won't accept by email, I was told to call a number. In today's tech world this should be an easy win, however it's frustrating and the customer service is terrible.”
“DHL is so amateurish and inefficient and their communications are deceptive and essentially useless. We had a rug from Morocco which the seller insisted on using DHL. Our fears were born out. The rug sat in Cincinnati customs for over a week until we finally got DHL to explain what customs wanted. Yes, customs was being exceptionally difficult but DHL's inept communications and customer service just made it worse. Because of all the delays that DHL created, the rug became subject to the new Trump tariffs, costing us a great deal more. And then DHL charged us extra fees for handling the new duty payment from us. Horrible experience.”
