“Waardeloos hoe ze met klachten om gaan. Meerdere pakketten verzonden naar regio Apeldoorn. En 2 met schade klacht. Alles via de chat ingevuld. (al erg onpersoonlijk mbt klacht) foto's en factuur . Krijg je een mail dat ze foto van de buitenkant doos en label moeten hebben anders kunnen ze niets. Het zijn standaard mails wat betreft de teksten. Tis je gewoon aan het lijntje houden. Vroeg of laat gaan jullie de rekening betalen voor deze werkwijze DHL. Schande. 2 x 57,95 moeten vergoeden dus eigenlijk 4x gestuurd. Te triest dat jullie niet je verantwoording hierin nemen. Voor ons nooit meer DHL.”
“DHL is the worst delivery company in the world. I ordered my husband the new jordan 11 retro for his birthday and they stole my sh%#. They took a photo where my package was delivered and it was in the the wrong city at the wrong address. Also stated that the the delivery tracking ticket was delivered to my address when it wasnt. Put in a claim that took two weeks for them to only say that my package was delivered to me and that they close my ticket claim l. Had to call the merchant where I brought the shoes from put in a police report for them to look into it and investigate that ended up for them to refund my money please do not have DHL deliver your expensive sh$@ because you will not get them and for the sh%#y a$$ driver who stole my sh$& i hope it was worth it and i hope you fu$@ your self π€¬”
“Appalling service. Paid express delivery for animal PMO medication. On second day got a message on tracker to say delayed. Deliver next day. 2 days later still no parcel and no communication from DHL. You canβt speak to anyone. They ignore your messages. My supplier has now lost a customer because of them. Now there is strong animal medication out there somewhere β¦..and my animal is in pain. Will order with someone who doesnβt use DHl from now on”
“I am totally disillusioned with dhl
Quoted "all in" fee of Β£75 to ship 13 kolo personla used possession to greece from uk. Then dhl greece got involved. Hidden fee of 45 plus vat just to provide paperwork to greek customs on top of duty. No returned calls. 5 emails before a one line reply holding me to ransom. Why not just tell your customers the truth? One week of delays and NO customer service, no reply to emails and agents unable to access any information so unable to help with anything! Shame on you greedy dishonest multinational rip off company. Avoid unless u want to be ripped off and abused!”
“If youβre African mostly Nigerian stay far away from using DHL service, itβs a nightmare you wouldnβt want to experience. Worst courier service ever”
“Brengen pakket naar een service punt aan de andere kant van het land omdat alles in de STAD waar ik woon vol zou zijn.
Zouden er niks aan kunnen doen want zo werkt hun systeem en dit moet je maar slikken.
Hou op hoor.......”
“i paid very expensive to bring in some documents from another country . they promised me a date to deliver. I didn't get to the date when I called to know what happened first they said it was of the day, but I called again they said they'd i change the mode to get it to get it, pack I never did it, if I was waiting for it.as I was gonna get it. but don't do anything that they promise and still lie to us . I never use DHL again anymore . and who I know i tell don't let go of using DHL .I was gonna get it. OK I drove the address and went to get my pack . which my surprise had not arrived yet. He said it'll be there only on Monday. They promise to send date and to Imail confirm it, but everything lie . i don't use anything from they . they promise and still lie to us . I never use DHL . anymore who I know i tell do not use DHL company . and the worst company to work.”
“Why offer expedited delivery and charge for it if you canβt deliver on time and talking to customer service is absolutely useless. My package show βon holdβ and they stated we are waiting for the next routed delivery itβs already late??? Highly disappointed with their lack of concern and lack of ability to understand the customer needs”
“I am beyond frustrated with DHL. My package was supposed to be delivered on December 24th, and it never showed up. I reached out to customer service, and they couldnβt care less. No help, no solutions, just zero effort to fix anything.
Itβs honestly shocking how little DHL cares about actually solving problems. Itβs not hard to deliver a package on time, but apparently, thatβs too much to ask for.
Iβm done with DHL and Iβll be sharing this awful experience on Trustpilot, Google, and social media. Donβt waste your time with them.”
“Listing all the shortcomings of this so-called delivery service - this misunderstanding - is the same as writing a book in at least 3 volumes, there is not enough strength or time to list all these shortcomings. This misunderstanding lives only by its own desires and does not perform its job - delivering parcels at all. Parcels in 90% of cases are not delivered at all with the amazing wording "The recipient does not live at this address" and after that your expenses automatically increase by 3 times - the first delivery, return to the sender, the second delivery by another service. There is no talk at all about compensation or basic apologies. There is practically no support service, although the site offers 3 options - WhatsApp, chat or phone number. The first two options are useless long-term communication with a bot without any results. To contact a live person by phone, you need to talk to a robot for 20 minutes - you need to answer many questions - the results of your medical tests, when you went to bed and when you woke up, the distance to the constellation Alpha Centauri, the depth of the Martian Trench, how "shrimp barbecue" would sound in the language of the Tualu people, the specific gravity of polladium in the periodic table of chemical elements, and so on. In the case of at least one incorrect answer, the robot switches off. If you answered everything correctly, the robot switches off (probably out of shame). I wrote more than 10 complaints and received absolutely no response to any of them. It is impossible to redirect to the department, for this you need to confirm your address or use the program to confirm your documents - and this is unrealistic, because the program does not "see" the hologram for at least 30 minutes with repeated repeated attempts or with a QR code sent to your address, which turns out to be incorrect. Therefore, it is much easier to get a job in an intelligence service than to pass identification in DHL. I suggest that everyone who has had problems with DHL, unite and file a class action lawsuit against DHL for compensation for material and moral damages, after which DHL will suffer serious damage and either change for the better and will conscientiously work off the money paid to it for delivery and will not fraudulently earn money for itself, or cease to exist and will not mock people. Whenever possible, I do not use the services of DHL (I write with a small letter on purpose), but there are many online stores that make delivery only with this misunderstanding and I will have to endure DHL once again. Regarding the class action lawsuit, write in the comments, we will unite, contact a lawyer and file a lawsuit against DHL. There is no other option, because the current situation completely suits this service and it does not want to change anything in its work.”
“such a frustrating experience with dhl that i am writing my first ever review of anything. the alerts look scammy and because i am unable to dedicate a whole day to sit at home and wait for a package i decided to waive the signature. turns out it takes 24 business hours for them to process a request so despite my package being in my area code right now, it wonβt be delivered for another 3 days. i called customer support in hopes of undoing or somehow fixing this. once i was able to get past the annoying robot the lady at the customer service center (though very kind and none of this is her fault) informed me that there is absolutely no way to get my package (that was scheduled to be delivered today) today even when i explained that i am leaving town tomorrow and need to take this with me. so beyond frustrated as every twist and turn of this experience felt like dhl policies were made to ensure the worst possible service.”
“Worst experience of my life! Shipment reached Ontario on Dec 4 and was estimated to arrive by Dec 6. After 12 phone calls and several promises of delivery within 48 hours, my package finally arrived on Dec 31. Also, I was promised telephone follow-ups from DHL, but no one called as scheduled. The package was full of Christmas gifts for my grandchildren who obviously didn't receive them on time. I had to explain that Santa apologized that his elves didn't get them made in time, but they were in the mail. Such a stressful time and DHL ruined our Christmas! Wish a score of 0 was available to choose because they certainly don't even deserve a score or 1!!”
“Horrible company. They lie about delivery times over and over again. Posted a map showing location of my package and that it was 4 stops away , for four days in a row. Never got my order. Then the next day the same thing. Do not use this service . It should be closed down!!!!”
