“I was messaged by DHL that the parcel would be delivered between 0943 and 1043. Due to my mobility and effects of the medication I am on I thought I would go upstairs to get ready and be downstairs ready for the delivery and not delay the delivery man. At 0925 I was in the toilet with the side effects working when the doorbell rang. I managed to clean myself up and before I got to my stairlift the doorbell rang again. The stairlift is slow and by the time I got to the front door my parcel was being delivered to my neighbours. As my mobility is reduced I shouted to the delivery man who collected and brought the parcel to me. He rudely said I was wasting his time. I pointed to my stairlift and said they're slow and I couldn't get to the door any quicker. Once again he said I was wasting his time which made me feel bad. What does he expect me to do? Put a sign on the front door saying that I'm slow and have reduced mobility? So much for customer care and consideration be given that the recipient may be disabled or reduced mobility and a little bit more time to answer the door. Or is it that DHL thinks more of parcels/money than people both delivery staff and disabled recipients. Not impressed overall.”
“48 hour delivery promise took 18 days & still not delivered. Keep filling their complaint form on their website & no one ever responds. Can't believe how they can get away with such appalling service & still claim they are good.”
“Hello, I am writing this feedback on behalf of a company. Most of our experience with DHL has been great. However we did face many issues with parcels sent to the Netherlands. We found ourselves in a situation where postcode and even the town had been changed at the local sorting facility. This resulted in a lot of delay for delivery. The sender and the recipients were contacted to give again the initial address (which was the one originally registered for the parcel). Our client (the recipient) also complained a lot about DHL struggling to find her address which is actually easily found on Google maps. Each of the delivery had to be rescheduled for several different reasons including: - difficulty to find address - address assumed to be closed at the time of delivery because it was taken to be a company (when parcel was sent to the client personal address) Overall it wasn't a flawless process. I am writing this feedback as prompted by our client who was dissatisfied with us using DHL as our preferred courier. I hope this can help you improve your service.”
“Delivered my package to wrong address and left it outside some random bin.
Made little effort to establish if anyone was home on another delivery and left a card despite someone being home (wasting their time with redelivery).
Just a poor service with no thought behind it and careless drivers.”
“Waited a day and a half to receive delivery, DHL offered no time slot for first or second deliveries . Did not receive any specific information from; text,website, live chat, telephone conversations with DHL customer service, or delivery driver. The best DHL could offer was delivery by "End of Day". DHL must realise that working customers can't afford the time, to wait for end of day deliveries This company is way behind in its customer service practices compared to its rivals, would not use them again”
“DHL delivers to my business every day and had already visited in the morning and yet the delivery for my package was after 5pm, when the driver surely knows we are shut. So a valuable package was left with a different business 400metres away who are completely unrelated to my company.
Left with a neighbour should not be when delivering to a business.”
“Sometimes ok but a few times send text with a massive window - will be delivered before the end of the day
Idiots- I have to stay in and then they cancel until the next day
Kuntwipes”
“During adverse weather conditions I received parcels from, Hermes, Royal Mail, UPS with no problems. It took DHL 3 days to get a parcel from one side of Preston to the other. I travelled roads myself and there was no real excuse.”
“I order a pair of shoes from overseas. DHL added the incorrect duty onto the delivery (the maximum possible I might add!). I had to personally correct the staff member through my own research into South African customs and duty. Then their on-line system was not updated with the new costs based on the correct duty, so I had to make an electronic payment and send through proof of payment. The whole fiasco extended delivery time considerably.”
