“DHL failed twice to collect important package. I was even informed that it had been collected, only to find out several hours later that in fact it hadn't. I had to drive a 4.5 hour round trip to collect this parcel myself”
“I made multiple calls to their service asking them to deliver package before 3pm, instead driver placed wrong information in the system as if he made an attempt at 5 :25pm, in a reality he called me at 8:53pm stating that he was trying to deliver it now. I was at work. Package still not delivered, opened the case, don’t know what happens. Sorry that I paid them to get a stress, frustration, who knows how it ends up, not reliable service. Customer service stated we don’t guarantee the delivery time, for sure they guarantee their charges”
“THE WORST always. As a supplier avoid DHL, they will loose parcels, and they wont help you beyond, and you will have to assume the cost with your customers, over and over, the processes of claims are long and difficult, their customer service is poor, they even hang up the phone when you are raising a complaint, or express frustration after all, weeks of following up.”
“Horrible experience once again. After receiving a broken item last week after multiple times,this week they just don't find the address. I have no energy to wait for them any more. I just make sure they don't deliver my next purchase.”
“This is the worst shipping company out there! They can not deliver a package and have had it for over two weeks. Although we are a business they will only deliver between 7:30PM and 9:00PM. No matter how much we tell them we are closed they just do not care. This is the reason we stopped shipping with this garbage carrier!”
“By far the worst delivery company. Their customer service does not exist.
Delivery delayed with no attempt at delivery and given notification they would send it again. Did that happen? No. Over a week later and that's all the information I have.
If you call customer services it's impossible to speak to anybody at all and you just go around in a loop with automated responses and eventually it hangs up on you. You contact them using online forms and Whatsapp but never get the promised call backs.
So far I still have no idea where the parcel is or when it will be delivered. The best part? This has happened multiple times now and is not a one off experience.
I'd advise any business or individual to avoid DHL at all cost.”
“vandaag
Echt waardeloos. Zeggen dat je niet thuis bent, zijn gewoon wel thuis. Maar verdienen wellicht aan snel alles bij ophaalpunt te dumpen. Vast vriendjes”
“Het is een grote klotenzooi daar!
Chauffeurs zeggen aanbiedingen deur geweest te zijn, terwijl wij thuis waren!
Ze liegen dat ze barsten !!!!
Echt een klote bedrijf, met klote chauffeurs, kortom er deugd niets daar”
“Had notification of delivery no doorbell footage (ring) picture shows ground floor i live on 14th floor how can you call this good service? Went on what's app apparently what's app has no understanding bad service”
“DO NOT USE! They have taken more than 2 weeks already and now handed shipment off to USPS who says they can get my shipment here the next day AFTER I leave the country. Customer service is almost possible to reach and will hang up if you do not consent to recording "for training purposes" like they use EVERY call for training, so they are liars as well.”
“Terrible company. I haven’t been able to receive my parcel for the second day. The first time they said they couldn’t access my address and sent a photo of a location on the map — but it wasn’t even close. Today they said I wasn’t at home, even though I was. From now on I’ll check who delivers before buying online, and if it’s DHL, I’ll buy elsewhere.”
“My father send me parcel abroad from India and show Dilivery after seven day and after the date they ask my parcel under Coustom and then return to India and now they ask for payment to my parcel back and today almost 24 fab and my father send parcel on 2 fab and they paid from us 14k inr for 6 kg parcel froud company don’t send parcel”
“DHL Express damaged a high‑value fine art shipment I sent for auction and then hid behind minimal, weight‑based liability. The box was opened and repacked with DHL “REPACKED / SECURITY CHECKED” tape; after this, the artwork’s case arrived creased, with the bottom corner bent and the material wrinkled. I provided detailed photos and proof of value (~USD 4,000). After a lot of hassle, back‑and‑forth and time spent with the auction house and DHL claims, I was offered only a few hundred pounds based on kilos, not the real loss. For fragile, high‑value or irreplaceable items, I would strongly advise thinking twice before using DHL unless you are prepared for this kind of experience and outcome.”
“DHL has had my package for 6 days and it’s just sitting there with status “pre transit “ when I saw DHL was the delivery service used my heart sank! I’m thinking it’s going to be a month at longer, so hopefully shows up by Easter in April. This company is the SLOWEST of all other shipping companies. DO NOT RECOMMEND”
“very bad delivery service i ordered next day delivery because i need next day.. and the tracking was showing next day delivery but I didn't received....very very bad service. 👎”
“I paid for next day delivery, three days later I'm still waiting. Day 1 they said they couldn't access my property, despite all other deliveries arriving with no trouble and I'd seen DHL vans driving down my road. I even spoke with one of the drivers and he didn't have my package. Day two no reasons given, I was just told the package would be delivered the next day. I spoke to customer service and told them I was in the office in the afternoon so could only sign for the package in the morning. When I tracked it the next day it said the package would be delivered between 4pm and 5 pm and I was stop number 47. I spoke with the seller who arranged for the item to be left in my porch as I wouldn't be in. From 5pm I was tracking the driver and it said the driver was on their way to stop number 45. He didn't get there and at 6pm tracking said the driver couldn't access my property. How could he have difficulty accessing my property if he didn't even get to the two stops before me?
If I could have given no starts I would have. Stay well clear of this unprofessional, shambles of a company!”
