“I have sent documents in size 1 envelope weighing less than 500 grams from UK to India. I have been billed additionally rupees 5458 for customs clearance, storage charges and conversion rate of 1 GBP to INR= 107.35 as of 14/April/2024. The rate is not this high.
Customs charges are only INR 1879 and you can do the rest caclulations that DHL is pocketing themselves.
Charges includes, Surcharges, Fees and warehouse storage costs for 1 day.
This means the DHL team can physically verify the Size 1 envelope and take photographs as evidence but because they want to pocket as much money as possible.
I will never use this service again.
Totally waste of time and money.
See attached photo as evidence.”
“I am extremely dissatisfied with DHL's service. Despite providing them with the correct address and designating a package room, they failed to deliver my package to the right location. Furthermore, they are refusing to take responsibility for the lost package and are instead instructing me to follow up with their various partners and channels. The package was stolen after it was carelessly thrown on the roadside near the designated package room, even though DHL had access to the package delivery room. Now, they are attempting to evade responsibility by redirecting me from one department to another, claiming that it is not their responsibility to engage with other departments and channels. This lack of accountability and disregard for customer satisfaction is completely unacceptable.
DHL Tracking number 4828823252
From : Hyderabad, Telangana, India
To: Bellevue, Washington, USA”
“At home and received a notice that the DHL delivery person was 10 stops from my house. Despite nobody coming to our door I just received another notice that delivery was attempted but nobody was home to sign for it. This is absolutely not true. My wife and I were home and our Ring doorbell doesn’t show anyone at the front door for the last hour. Now I must reschedule. What gives?”
“Had a small package sent from California to New Mexico(2 states away) on 4/1/24 and it’s now 4/9/24 and still not here. Had another package sent on 4/1/24 from New York to New Mexico(USPS), was here 4/4/24. Very poor service. Don’t know how a company stays in existence with service like this.”
“This company is terrible to deal with.. I will always specify whenever I order something to NEVER USE DHL SCAM COMPANY. They lie, give you the run around, brutal customer service! Just don’t use.”
“Paid DHL to collect parcel to return to a supplier. 3 days in a row they did not turn up to collect. Waited in 3 days.
This company is a disgrace and are not to be trusted. Now I can’t even get my money back as customer service is not available.”
“Every time I pay for express shipping.. it takes an extra 5 days more than it should. If I order on a Tuesday night.. for express 2-3 day shipping it shouldn’t take until next Tuesday to get here. What’s the point of paying the fee? Always issues with delivery and my package arriving when it says it will.. Customer service is a joke.. the least helpful people you’ll meet.”
“This Company is the Pits i dread anything being sent to me by DHS Please avoid at all costs and ask your sender to use UPS who are always spot on and have tracking that works.”
“This company sucks and the delivery guys are the worst. Do not use them. The average time is 4 days later. Appreciate you, thank you DHL now you lost customers.”
“I hate this pathetic company I hope something happens to a lot of your pathetic drivers scum of the earth company I hope something happens to this company to”
“Absolutely a disgrace, terrible service, waste of tracking card, telephone service that hung up on you. Still waiting for my parcel 2 weeks on. Why compagnies uses them? Cheap so you get rubbish Sercice.”
“DHL is the worst delivery company ever! I was notified that my package was delivered, and either in or around my mailbox. I went to get my package 15 minutes after receiving the text and nothing was there. I never received my package, I’ve been trying to contact customer service and I am never able to reach anyone. The worst part is, is that this isn’t the first time that this has happened to me with this company. It sucks, I waited over a week for my package and never received anything.”
“There is nothing I need badly enough to ever buy from a company that uses DHL Horrible service, horrible customer service, horribly overpriced. Any company that uses them will never get my business.”
“Second round of trying to get my purchase from overseas. When it gets to the United States, it gets shipped back and forth from Missouri to Texas multiple times before it finally gets to Omaha. This was a waste of four days. Been waiting for over two weeks to get something.”
“Shipped item overseas valued at $2750. Returned to me stating I didn’t provide EIN number. Stated they tried to contact me 5 times. Total lie. Out $302 in shipping”
