“If I could give no stars I would. I hate this company, they never deliver anything on time. I got a notification saying my package was shipped but technically it hadn't even made it to the distribution center yet. This company needs to be put out of business and I really hate to say that because I know everyone needs a job but this isn't it.”
“A menudo solicito envío a domicilio y siempre sale perfecto. Solo DHL no pudo entregar mi paquete. Lo dejaron en un punto de recogida sin previo aviso ni información (en otra ciudad). En la etiqueta del paquete, mi dirección es correcta, mi número de teléfono y el timbre están. Nadie llamó ni sonó. Trabajamos desde casa, así que estuve en casa todos los días de la semana; nuestras ventanas dan a la calle. Seguro que no vino ningún mensajero. Si no estoy disponible, entiendo que dejen mi paquete en algún sitio... pero que el mensajero no tenga ganas de entregarlo no es aceptable. Viajar en coche, a mi propio coste, por un paquete que pagué para que me lo entregaran. Esto no es un servicio. No los volvería a elegir.”
“Terrible service yet super expensive! We need a better logistics service than DHLexpress. After collecting money for express delivery, they never delivered as said then sent me email to return my parcel back to sender at no cost as if I am supposed to be responsible for that!”
“I’d give no stars if possible. Attempted delivery after hours and returned my order to sender. I have been waiting for my order for weeks. Of course customer service is closed after 8pm Friday evenings and not available Sat or Sun. Thanks for nothing.”
“Really frustrating for delay in delivery of my important documents that have time bound. My parcel reached at Toronto on 11th June still the delivery is not happened and it is 20th June. I will never use DHL service anymore. Whatever the circumstances are you should have arranged some alternative.”
“Rubbish they mixed up my SADC and now no one is getting back to me. This is the second load that they have proven they can’t deliver! I am super disappointed and their service is super bad!!!😡😡😡😡😡😡😡😡😡 it’s been 3 days and no one is getting back to me. How are you going to fix this DHL you are shocking in South Africa”
“I get 2-3 large deliveries a week for my business. With Royal Mail they had no issues delivering to 3rd floor (their are lifts) Now DHL have the contract with Slimming World drivers just dump them downstairs were they get stolen.
Ignorant drivers that have the instructions on their PDA but just can't be bothered to bring them up on their trolley.”
“DHL Parcel Post in Germany is absolutely hopeless. My son handed in 2 parcels about 10 days ago to be delivered to Portugal. One has been sitting at the Export Parcel Centre for the past 3 days. The other is still, apparently, sitting at the original warehouse. The biggest problem isn't the delay though, it is the fact that we have spent hours on the DHL website but it is impossible to find a telephone number or an e-mail address so that we can make enquiries.
I have gone to the DHL warehouse in Portugal and have phoned various DHL numbers in Portugal. All say the same thing - they do not have any contact details for DHL Germany. No company operates in such a manner unless they have something to hide. This company is causing some major PR damage to the DHL brand.”
“The worst delivery company ever to exist on the planet I've been waiting nearly two weeks for a parcel just 50 miles away don't use them ever there the worst”
“So many occasions DHL says my parcel I. Out for delivery and the at the end of the day nothing happens, then they say it will be delivered next day. This keeps going on and on and on and on.”
