“I had a package delivered by DHL to the wrong address. I informed them of the error and for 4 days they told me it would be retrieved and delivered to me. On day 5 they told me it could not be retrieved and I was to call the shipper. I told them that they should contact the shipper or reimburse me. There has been no resolution.”
“Never again will I use DHL.
DHL express India is the biggest scam ever. I sent my parcel via express shipping so it could reach on time for my friends birthday. They do everything in their power to keep the parcel as long as possible. Not get it through clearance and then charge warehouse fees. Also, they asked for more and more money in three separate installments. They claimed some of this as DHL fees and some as customs duty/tax. It is impossible that the customs duty is twice the amount of the actual items in the parcel. Do not use their services. Ever.”
“This is my experience with DHL
“I’m looking for my package that was supposed to be delivered Thursday. I paid to have it Thursday. 5788492183 is the tracking number. It brings up a blank page on your site. This is unacceptable.”
Their reply
“According to my system, this package is on hold because the facility scheduled the delivery for (Oct 9th) just to advise you the on hold is not any problem is just to avoid any extra movement besides the delivery the package doesn't have any problem for this on hold, my advice is to keep monitoring mydhl.com because as soon as the package is on the courier's vehicle you would receive the update on the website. Is there something else that I can help you with”
The package in question was in Tucson on 4 October. Then on hold for 5 days. Oh and the 9th is a holiday. I wouldn’t let them ship air.”
“They lie about saying you weren’t in when my security cameras picked up nobody attempted to deliver.
After this do not expect better treatment as your packages will invariably be late.
Our users are returning to Royal Mail as the service will be honest.”
“Top limit to how badly you can handle parcels. Had 3 deliveries from these cowboys in last months all said they have attemted to deliver but I was home no one even tried.Re arrange delivery and same stuff again. Forcing me to go collect my parcel when I paid for delivery. Avoid avoid avoid!”
“I got an email saying they tried to deliver my package but no one was home even though I have been sitting here, in my house, for the last 2 hours. I called customer service to try to get the driver to come back or to see if I could even find him to get my own package as I am leaving the country in an hour and need this package before I leave. They were either unable or unwilling to help and said they will deliver the package without a signature tomorrow. Why did they require a signature today then?!? I am so upset as I really need this package. I will never use DHL again if i don't have to. Unbelievable.”
“DHL took so long to deliver my package. They never followed my instructions that I posted on my front door. When he did arrive around 8p.m. He told me he was coming from where all the bears live, like I cared.”
“Hello. I periodically buy products online that have to come from out of the country to get to me. The shipper has used DHL twice now to send my purchases to me and BOTH TIMES, my order has arrived EARLY to me!!! THANK YOU DHL for your speedy service!! It's really appreciated!!!
Andrea Smith”
“I arrived at Seeb branch nearly 10 minutes before their official closing hours, and the lady there have decided to close and start her billing, so she refused me service. She asked me to drive to another location. That’s about 5 km away so that I can send my letter from there. So disappointing. This is on top of the $50 charge to send ONE A4 paper.”
“On Monday at 2.48pm your driver walked in behind a resident, right past our concierge without a package and put a "Sorry we missed you " note on my mailbox. I spoke to customer service who assured me note had been put on my file that the parcel would be handed to the concierge to day (22 August). On Tuesday 22 August your driver came into the building and handed a package ( not mine ) to the concierge and left. At exactly that time I received an email, stating " sorry we missed you " There was No sticker on my mailbox. WE have this on camera and it's disgusting service from DHL. The parcel is now 2 days late due to no fault of mine . My own number and buzzer number are supplied.”
“Dhl employee don't want to work , or business ,.
They do not revert back ,After reminders they wake up to work.
They work patterns is low standards,Government employee works better than dhl ones.”
“DHL customer SUPPORT +1 (805) 420 3070
DHL P'H'O'N'E number +1 805-420..3070
I love that I have creative, flavoursome meals, with not much thought my end. It’s all there with simple instructions. I love Gusto it’s convenient, their variety and it’s good value for money as well as the food being good quality. It makes mealtime more of an experience and you learn a lot about flavour combinations. We get excellent meals each week. We are now eating a great variety of tasty meals each night. The price is good, certainly when you consider the wastage if you buy yourself. the portions are good, plenty of food, but not excessive. It is great that we don't have to decide on meals each day.”
“I have had a roller coaster ride. the 5 stars is not enough for the London branch. I had a very important document that was being delivered from Pakistan.. something I needed to travel with. I was following my package from the first day. On Friday it stated it was in Hamilton, so I called and was told I could pick it up to in Hamilton make things faster. I was told I would have it 100 percent so I booked my flight.. to see my Mother in law who is palliative. The customer service rep said 100 percent it’s here, come get it. I drove to Hamilton… they couldn’t find it. Ok not in a panic, I fly out Wednesday at 8 am.. I was told they would hold it at the staples store in London… would be there Monday morning. Friday night I get a notification stating my package was in the Middle East… what??? I go online to chat with someone.. thinking it was a mistake. Oops they are closed until Monday morning. All weekend I fretted and lost sleep.. but thinking it’s ok it’s a mistake. Called first thing Monday morning and was told “ we are sorry there was a scanning error” it is in fact in the middle East… Panic set in. I took the day off work and spent countless hours on the phone.. this time being told they are not sure where the package is but not to worry I will have it before my travel. I was told it would be at Staples in London on Tuesday. Another sleepless night.. woke up early.. states it’s in Ohio USA, but will be in London today… and held at Staples. I got yet another notification stating it was delivered to Toronto… call and was told yup it will be there in a few hours. some one will call you soon. 4:30 comes.. get a call saying my package was delivered in London.. go to the depo in London by 6 pm and pick it up. Perfect. I get there at 5:04… it’s closed…,what??? no problem a lot of workers. A very nice gentleman asks if he can help… explain the story.. he says “ no problem” goes to look for it… no where. The same man then went and spoke with the lead person name Chris… who had already left for the day. Chris was there in 10 minutes ( came from home) to assist me. Chris then got Val and Roy involved in searching for my package. Chris made several phone calls and stated he would drive to Hamilton himself to get it. after several hours of getting a run around ( chris not me) Chris called and stated I found it!!! Chris informed me that he was going to meet the truck at 2am to make sure i received it. I had to change my flight to a later flight( which cost me an arm and leg) but Chris said if he had to meet me at the airport he would. bottom line DHL London is so lucky to have such amazing dedicated employees like Chris, Val, and Roy who went way above and beyond to make sure I make it to say goodbye to my Mother-in law. i must mention none of this was the Londons fault Hamilton dropped the ball several times but Chris and his team went above and beyond. Thank you from the bottom of my heart. DHL is lucky to have such amazing dedication from it employees.”
“Parcel due 27/7/2023. Didn't arrive. Driver said he left card. Unfortunately he was NOT seen posting it on cctv. And the card never arrived. Parcel now due 31/72023 sent from USA costing a ridiculous amount. No real people to talk to, only A.I .Finally got someone on twitter who was told where the parcel was in the UK. Maidstone to be exact. After being told next working day today 28/7/2023 now waiting until 31/72023
Unacceptable Extortionate Unfair and you are due to fail as a company not interested in the public. OUTRAGEOUS.”
“My item was collected and scanned, but then I have received notification that item delivery is delayed and it has never been delivered. My complaint case was not investigated, I have never received or offered any compensation. My item was stilled by staff member after collection”
