“I have been waiting for DHL to deliver a parcel. They mention they have tried to deliver it in an email (although I have no evidence of that). When I go to the website to have the parcel redirected to a service point, there is no function on the website. I have contacted their customer service by email and apparently they won't accept by email, I was told to call a number. In today's tech world this should be an easy win, however it's frustrating and the customer service is terrible.”
“DHL is so amateurish and inefficient and their communications are deceptive and essentially useless. We had a rug from Morocco which the seller insisted on using DHL. Our fears were born out. The rug sat in Cincinnati customs for over a week until we finally got DHL to explain what customs wanted. Yes, customs was being exceptionally difficult but DHL's inept communications and customer service just made it worse. Because of all the delays that DHL created, the rug became subject to the new Trump tariffs, costing us a great deal more. And then DHL charged us extra fees for handling the new duty payment from us. Horrible experience.”
“Stay well clear dealing with this crowd twice already delivered wrong item to wrong address as it clearly labeled with the right address. Phone customer service ? Don't even go there... complete waste if time”
“I am completely disgusted by the service I received from DHL Germany. I entrusted them with a 31.5 kg package containing my personal belongings — and they lost it. Not only did they fail to locate it after several weeks, but they also offered me a pathetic refund, far less than the actual value of things inside. They didn’t even have the courtesy to pay the standard €500 coverage (for uninsured shipments). This was also a domestic shipment!!
They simply told me the package is lost and that I should be satisfied with the amount refunded — without any transparency, accountability, or a real apology.
For a company that operates internationally and is supposed to represent trust and reliability, this experience has been deeply disappointing. It’s not just the financial loss, but the complete lack of responsibility and customer care that is shocking.
I will never use DHL again for any important shipments, and I urge others to be cautious. You might think your package is insured or safe — until it disappears and you’re left with nothing but frustration.”
“The door bell rang, I opened the door by the time I went downstairs from my apartment and see the driver already driving away.
Now I need to walk to a packet station 1km away to pick it up and the packages are big since I don't have car.”
“It's lots of hassle dealing with DHL. Unlike UPS, in order to make a payment you have to go to different site. They don't take PayPal that is another thing. They don't take duty payment on delivery time but they keep your shipment on hold and would send you notice at the end like you don't pay duty in 1 or 2 days we will return your shipment. I would rather go with other services who takes payment at doorsteps and I get my shipment on time.”
“The delivery days was longer than expected but the final outcome is acceptable to me. DHL has shown to me it's a world class carrier. I lost my waist handbag in Santorini in Uber taxi and honest taxi guy George helped to bring it to DHL's agent to airfreight to Istanbul to catch my cruise. Final outcome the package didn't arrive on time and we return to Hong Kong. For 30 days, the package was sitting in Istanbul's office without any action from the agent. Finally, contacted Greece MD and things started to move. I received my package after 47 days and started to file a claim for service failure. This case was taken over by Hong Kong office. Winnie Lau from DHL Express contacted me and has kept me updated in communicating internally. She called me after a week to offer settlement on the claim of airfreight refund. It took about 2 weeks to receive the check. I am impressed with the fast response from Hong Kong DHL office. We have good experience using DHL because of its reliability in sending packages to USA. We will continue to support this company and a lot has to do with their employees. During the 30 days waiting, I called up HKG DHL office every night to check on my package status. I am always received with friendly advices though they were unable to do anything because the package originate from Santorini. I believe I talked to quite a few employees during the night shift and probably everyone knows about my case. This is the reason I write this review. Employees who do an excellent job going the extra mile should be complimented!”
“De zoveelste keer dat dhl afspraken niet nakomt, status pakket geleverd echter weer niks ontvangen.
Bij buren niet etc.
Dit is nu al de 5e x sinds vorig jaar dhl bezorgers ( niet allemaal) nemen hun baan niet serieus en dumpen het bellen niet aan okal ben je thuis of brengen het zomaar naar een dhl punt of brengen het pakket helemaal niet.
Dhl neem verantwoording i.p.v. aangeven bij de verzender het probleem te zoeken ben dhl zo zat!!”
“I have a business account with DHL and they refuse to sell me a size 8 box or give me a size 8 box. Plus the employees that work at the front desk of each facility for DHL they have no manners,disrespectful and rude..Omar at 96st 12ave Manhattan says tht HIS policy.”
“My first time ever with DHL and it was amazing. Today my parcel was supposed to be delivered in the morning hours but I was at work. The delivery guy (Anthony Wilson) brought my package all the way to my job place that was like 2-3 minutes away from my home. I like how DHL kept me updated all the way through text and emails.
It was a wonderful experience and I highly recommend DHL.
Thank you guys for the wonderful service today.”
“In den letzten 10 Tagen hatte ich nur unschöne Erfahrungen mit dem Zustellservice. Es wurden Pakete an den Absender zurück gesendet, weil der Postbote das Paket "nicht zustellen" konnte. Wie das möglich ist, obwohl der Name der auf dem Paket angegeben wurde auch auf dem Briefkasten steht verstehe ich nicht. Ein anderes Paket hatte einen deutlichen Aufkleber "Do Not Bend Package" und der Postbote knickt das Paket und quetscht es so stark in den Briefkasten, dass der Inhalt kaputt gegangen ist. Warum können die Beamten nicht lesen? Die Werte von DHL sind, das Leben der Kunden zu vereinfachen. Aber zur Zeit findet das Gegenteil statt. Alle diese Dinge, die für meine Hochzeit kundenspezifisch hergestellt wurden kommen entweder nicht mehr pünktlich an oder muss ich neu kaufen -- alles nur weil nicht gelesen wird was auf den Paketen steht. Wer bezahlt denn hetzt die Differenz? Ich etwa, als Strafe, dass ich alles richtig gemacht habe? Das kann nicht sein. Es ist wirklich bedauernswert und hinterlässt ein Gefühl das man nicht wertgeschätzt wird als Kunde.”
