“I wish I could give negative stars. DHL really screwed up on this one. I shipped a package to Canada. DHL contacted me a couple of weeks later and said customer refused to pay additional fees. Ok, I went ahead and paid the additional customs fees on behalf of my customer. Almost a month later I find out DHL discarded the package. What? Why? I called DHL and they said I had authorized it. What? Why would I do a stupid thing like that? Now they also say they do not deliver to PO Boxes. Well, then why was I able to buy a label? They should not have sold me that label. And,why did the DHL driver pick up, and scan in front of me, not say anything? Why was the label not rejected by their system? Why did they ask me to pay additional fees if the label was against their policy? Worst company ever.”
“Been waiting all day for delivery that needed to be signed for. ‘Attempted delivery’ at 11:39. Was home!
12:58 parcel will be with you soon.
No delivery. Customer services now says Tuesday delivery. And delivery times are ‘estimates’ so basically hang around all day again 😡😡😡😡😡
Useless service. Documents needed for travel 😡😡😡😡😡
Date of experience: 06 April 2023”
“I was messaged by DHL that the parcel would be delivered between 0943 and 1043. Due to my mobility and effects of the medication I am on I thought I would go upstairs to get ready and be downstairs ready for the delivery and not delay the delivery man. At 0925 I was in the toilet with the side effects working when the doorbell rang. I managed to clean myself up and before I got to my stairlift the doorbell rang again. The stairlift is slow and by the time I got to the front door my parcel was being delivered to my neighbours. As my mobility is reduced I shouted to the delivery man who collected and brought the parcel to me. He rudely said I was wasting his time. I pointed to my stairlift and said they're slow and I couldn't get to the door any quicker. Once again he said I was wasting his time which made me feel bad. What does he expect me to do? Put a sign on the front door saying that I'm slow and have reduced mobility? So much for customer care and consideration be given that the recipient may be disabled or reduced mobility and a little bit more time to answer the door. Or is it that DHL thinks more of parcels/money than people both delivery staff and disabled recipients. Not impressed overall.”
“They originally had the wrong address so I changed it on their website, but I forgot I wanted to change the delivery instructions so I did that but for some reason when I did do that it reverted my address back to my old one. Then when I went to go change it back it wouldn’t let me change the address as it said I reached the limit of delivery requests. While I tried sorting this out they already tried to deliver it to my old address once and my new address once (the one without delivery instructions). I contacted customer service and they changed the address and kept my delivery instructions. i got a notification saying they apparently attempted to deliver it today but they never knocked or rang the doorbell and I know that as I never left the house so I could make sure I get it. They either never showed up or didn’t follow instructions (neither would surprise me). Now they told me I have to go to another location to get it, but i tried searching for one on their website and nothing near me showed up. The nearest one is 3 hours away. I don’t think I’ve ever had a company stress me out more than this one.”
“I have sent important document to US, and they called me after 2 weeks and told me it’s lost. And there are no solutions to this. Don’t trust your shipments to them. Dont do the mistake I did, I have all supporting documents and I can prove their mistake.”
“They have terrible service. I see there are 95% of the reviews here with 1 star and don’t understand how may their headquarters don’t worry about this.
I paid to Express delivery for 24 hours and it took 1 week to get it after a lot of emails and calls with their workers. Total disappointed with this service and don’t recommend to anyone to use it.”
“Prose shipped my order on March 20. DHL website indicates that I am supposed to get the order on March 27 (it is going to take a week). The order goes from zip code 11232 to zipcode 11235. About 2 hours away..... No comment...”
“"Ihr DHL Paket wird voraussichtlich innerhalb der nächsten 15 Minuten zugestellt!"
Ich sehe den Lieferwagen von meinem Fenster in der Nähe meines Hauses aus.
"Leider konnten wir Ihr DHL Paket nicht persönlich übergeben. Die zur Abholung benötigte Benachrichtigungskarte wird Ihnen innerhalb der nächsten Tage per Brief zugestellt."
Die Zusteller sind so faul, dass sie nicht einmal die Benachrichtigungskarte zustellen wollen, so dass ich mehrere Tage auf den Brief warten muss. Und das ist nicht das erste Mal, Ihr Lieferservice ist für mich wahnsinnig schlecht.”
“I have been waiting in the house now for two days awaiting a delivery. Keep being told it in the area, although last night it was taken back to the warehouse, with no explanation. Again waiting in all day today and was told it would be with me between 0900 and midday, nothing. Then it would be with me between 12:30 and 2 p.m.still nothing. Don’t they understand that we have things to go and do. DHL Reference 60120143798862.”
“The claims team do not honour there policy. your items are not covered if you send via DHL.
Speak to any DHL representative down the phone and they will all say "we know the claims process isn't any good and we are looking into it" DHL are aware that if they loose or damage your item, they will not compensate you.
DO NOT USE DHL FOR ANYTHING OF VALUE - you have been warned”
“They're are horrible. My aunt sent me a care package and they opened up the box and sliced into all the food items and then threw it back in.Why bother after you opened it! Monsters!!! I will not recommend them”
“Everything. Badly advised at the moment of sending my parcel, badly managed the situation when the problems raised, and was called by a very angry woman that did not take any responsibility for the company she represents. My parcel is now stuck in French costumes after not being able to enter England.
Waste of money and of time.”
“Horrible shipping company, leave shipments for 3 days because that is what the business paid fore. Was low rent shipping! Optics Planet stated, free shipping wow did they pull that one off. Using DHL was the bottom of the barrel. The scum on the underside of the toilet seat. I know longer use either Optics Planet nor DHL. Care less if they stay open!”
“It's the deadbeat of delivery service. It's who companies use when they offer free shipping. Because of the low pricing and no class computer system for updates. Incompetence of the highest.”
“Its 8 days and my parcel has still not reached. Very difficult to track parcel, iam getting only automated responses from customer service. Will not use this service again.”
“Ordered a dress from overseas worth Rs 4758 the parcel reached the customs in india..
Import duty was Only Rs 800(aprrox) but more than 1500 was charged by DHL on account of handling charges...
They are charging too much money on account of handling charges...
Befooling customers by getting KYC form for the customs..”
“My complaint is with the few delivery drivers who insist on leaving deliveries 200 yards away from the house at the top of the property entrance track in full view of the roadside. this is unacceptable but unfortunately happens frequently”
