“Worst delivery service ever. They were supposed to deliver my packages by December 16th or 17th. Got an email saying that they wouldn't arrive until the 29th of December. Didn't arrive until today January 3rd at the Post Office. NOT MY HOUSE WHERE THEY WERE SUPPOSED TO BE DELIVERED. The POST OFFICE about 25 minutes from my house. Not to mention everything you call customer service you never can speak to a human.”
“it’s ridiculous. i used express shipping and paid extra money so it would get here faster. it’s going to take an extra 5 days more to get here than the LATEST expected delivery date. my package has been sitting in houston, which isn’t but an hour away from where i live and has been on hold for the past 3 days. my package would’ve gotten here sooner if i used standard shipping, which was a free option. very disappointed and will NEVER be using dhl for a delivery again. absolutely poor poor service.”
“worst delivery service ever. couple of my packages are delayed. after their estimated delivery date have past I wrote them an email to ask for assistance. their reason for delay is because of the high volume of shipments and there is no EDD available! i mean isn't high volume of shipment good for their business? how is it a surprise? isn't moving stuffs is what they're supposedly good at? I just don't understand their business guarantee of getting your packages before the holidays and then screw up in the process - fundamental criteria of a scam! If you have other options, stay away from DHL. Otherwise put a review because technically that's the only thing you can do when you've already paid for their service.”
“I ordered a gift for my son for Christmas in November. I received a notice stating that it would be delivered by the end of the day on Dec 5th. It never arrived. I received another notice stating it would arrive on Dec 13th, again no delivery. I contacted customer service and was told that they would get it out for delivery on Dec18th, again no delivery. I contacted customer service yet again and was told that I could pick it up in Charlotte NC. I live 40 minutes away and the package was very important to me so I took time off from work and I drove to the address given to me. The package was not there. I WAS NOT HAPPY. I asked why all of three notices that I received from DHL were lies. I was told that they were not lies they were autogenerated. I told them that the customer service people were not autogenerated and still what I was told was untrue. I was told that it is Christmas and I should understand. Well I don't understand if I am told repeatedly a story that is not true. It is still Christmas for Amazon and I have not had this problem with dozens of packages from them. I was told to go home and they would look into it. I was called a few hours later and told that the package was lost and to file a claim with DHL. I called to file a claim and was told that this was incorrect information, I must file a claim with the company that I purchased the item from. It is difficult to believe anyone from DHL as I have never been told the correct about anything thus far.”
“Had a lost personal phone sent back to rightful owner for $100 through DHL only for them to withhold delivery of phone until more money has been paid. Horribly company money paid still no phone or contact from DHL. PLEASE DON'T SEND ANYTHING IMPORTANT WITH THIS COMPANY”
“Do not send any packages to Europe using this courier. They charge an exorbitant £42 for a very small package, and despite numerous emails explaining that it's a gift for my mother, they still charged her 52 euros, claiming it's for customs tax. The total cost is less than £135, including mostly second-hand items. Imagine sending a small Christmas gift to your mom, only for her to end up paying 52 euros just to receive it. I will never use DHL again. Despite multiple emails requesting correction of the customs tax, they ignored my pleas. The first delivery they hesitated to give, and my mom paid for the second delivery as there seemed to be no alternative. I have proof of emails with no resolution. Beware and avoid using this service.”
“On Friday 4th August 2023 I purchased an Apple iMac M1 A2439 4.5K Retina 24" LCD Screen Glass Assembly 2021 Pink from LCD4Laptop for $386.41 GBP ($775.96 AUD) but it came on Tuesday 8th August 2023 but I had been in the Gold Coast for a week from Tuesday 8th August 2023 until Tuesday 15th August 2023 and this afternoon I just found out that I just received the screen, which had been cracked on the top and on the side.”
“1 star is 1 too many. Today is December 10th
My parcel should have been delivered on 21st November. According to the app it has been delivered to the delivery depot almost every day. The expected delivery to me is still showing 21st November. The App is totally useless, you can’t contact anyone, sent numerous emails but no reply. This company is a joke.
I will not place an order with a company using DHL”
“Terrible service, the driver was rude when I could only make the time they arranged, they did not deliver twice, and said they did. Can not speak to anyone in customer service, very bad business”
“Once a reliable company now a shadow of former self. Lie about attempted deliveries, lie about how they will resolve it when you call them and finally get through. Absolutely painful to deal with or receive anything where as all other companies seem to have no issues delivering. Avoid”
“Wow, not surprized by lookiing at such a low rating for DHL Toronto. The worst service. They moved their call center to probably india. A lot of back ground noise, echo your voice and the people there still need a lot of experience. Too difficult to get what you want. Useless and non professional. I dont understand, if they cant meet their expenses why do they keep ruining users business? They do not deserve any single star”
“What is the purpose of Live tracking, when in the end you will just drop the shipment to the nearby stations. Wasted my whole day tracking and being available at home, Pathetic Service. Please close home delivery and only do stations delivery.”
“Try to avoid DHL as much as you can.
Use agent who can help you do the custom clearance.
This company intend to hold your package to charge daily storage fee.
and Lie about the shipment.”
“A parcel was sent from Germany to Georgia. After parcel came to Tbilisi it was sent back to the shipper without any reasons. No calls to receiver or shipper. Phones were provided to DHL. They have new different reasons every time I ask them to explain the situation. Awful service, will never use it again. Only spend time and money.”
“This is worst company I’ve ever come across when it comes to delivery. It’s like they drivers get paid to return the stuff rather than deliver them. How come I had to leave a message on the same note the delivery driver left for me on my front door so whoever comes to deliver my parcel for the 4th time knows they should call me on the number they have on the package so I can direct them who the leave the parcel with. Awful awful awful experience and what’s the nail in the coffin you can’t even speak to someone it’s their bloody automated nonsense it’s a minus- 1000 stars from me rubbish rubbish rubbish such a massive company but can’t speak to anyone wtf🙄🙄🙄🙄”
“DHL said they delivered my package but have not at all. There telling me they have with a photo of a door way which is not mine and refuse show door number or address . DHL have scammed me of my package. Awful from such huge company.”
“They are disgusting LYING bunch of incompetent imbeciles! They lie they have tried to Delivery my parcel they didn’t even come next to my door! Why would they Not push a card through the letter box if they came to Deliver? LYING scum”
