“I have waited all day for the delivery when I got text saying that the driver tried to deliver but no one was home. I waited until I got the text. I called DHL and they claimed it was attempted at 3pm .I was watching for the delivery truck and no tracking company tried to deliver anything
DHL not worthy of your business”
“My package has not been delivered after I paid the custom fees and I still don't understand why it cannot be delivered after the custom fees ? It has taken too long time to be delivered compared to the DHL in Asia ,it has better customer service”
“Status said "Deliver Feb 13" then Feb 10 - Status says Returned. WTF? They didn't even try to deliver because it was returned on the 10th....its not even the 13th yet! They really suck, and there is no way to actually get Live Customer Support! Good luck getting anything shipped by DHL..no delivery I have ever had has been smooth. Thank heavens not may people use it.
NOT to mention I actually paid to have the product sent FedEx, but that is on the merchant. They should know better than to use DHL”
“A packet was sent over dhl 14 November from Australia, never arrived because in Madrid they didn't know that my city exists in Gran Canaria. It was resent to Australie and 2 January posted again. It arrived 27 January in the depot, and they should deliver it after a phone call when they arrive at my complex, what they never did. I had to take my packet up in the depot, what for me is 120 km driving. Next time I will let you do 140 steps to go to my door for delivery. Roger Vandezande”
“I always send my documents through DHL,I use postnet Kenilworth for all my shipping,I'm especially happy with the service I get from postnet Kenilworth my packages arrive on time and is never damaged or lost a special thanks to Robyn Van Der Merve for always going the extra mile making sure my parcels are delivered on time,giving her 5 stars π”
“Absolutely the worst delivery company O have ever dealt with. Their driver delivered the wrong package one day. The next day he drove right by our house and didn't deliver the package . Their customer service is horrible when you contact them .”
“Rubbish shipping company ever made. Such a dammit ridiculous service ever. It asks for multiple documents which are not even listed in their policy. This rubbish shipping company should be band.”
“Tracking said it was going to be delivered on 01/28/25 yet it was in Arizona and Iβm in New Mexico, first red flag. Get a picture of my order that is nowhere near my home. Take time on my lunch break to go and and see and to find out itβs no where near me. Was told they were going to contact the drivers to pick it back up. Received an email saying itβs been deemed βunlocatableβ and to contact the merchant that they were closing my case without doing anything further. Disgusting customer service on the drivers end for being so careless. Peoples hard earned money is just being thrown away. If I can put 0 stars I would thatβs what they deserve.”
“Sent 8 packages from Germany to the Philippines in August of 2024 at a cost of several hundred euros. Two of the packages arrived and the rest are apparently lost in DHL Hell. Never will I use DHL again. Packages were not returned to my German address nor sent to the Philippines. Worst customer service ever, DO NOT USE DHL. I'm out some 2000 euros with no recourse. I would give them a negative star after how they ruint my Christmas. Never again.”
“DHL VIOLATED its own policy to collect fees prior to delivery. I WAS NOT
GOING TO ACCEPT DELIVERY due to these unexpected charges for
customs. I was on vacation and the packages were left on my porch
WITHOUT AUTHORIZATION OR PAYMENT. Three separate orders on two
different days. I was then invoiced three customs duty charges for each item. I was unaware of these extra charges. I was never given the chance to deny the shipment as outlined in email, text message and phone voicemail communication from DHL. My total charges from DHL and the company for shipping amounted to $262!!!”
