“Well. I had to give it a one star because it is the least score I could use. Unfortunately the service is untimely inaccurate unworthy overly expensive and has a poor and irresponsible management with lousy coordination and self-denial.”
“SCAMMERS
I was constantly calling to get them to redirect my parcel 08454024902 and was charged in excess of £25 on my next phone bill. Quite possibly the worst customer service I’ve known. They come across as complete amateurs and SCAMMERS!”
“I was sat in at home waiting for my delivery, receiving several messages and emails. All of a sudden I get a message and email saying that they attempted delivery but no one was in?! Totally not true and a blatant lie. I checked out of my windows and saw no sign of a van anywhere so I called their customer service thing. I knew before it started ringing that this was going to be a fruitless effort. Essentially I got a pathetic apology and silence when I pointed out all the wrong with how they are handling it. I have asked for a call back from a manager and expect that to go just as badly if not worse.
I wouldn't have minded if they had actually attempted the delivery but to lie so blatantly and then have office staff back them up is just wrong and no kind of customer service. This feels like theft as I have paid for delivery and I am not getting it or maybe fraud would be the better term.
Do not use them, avoid at all costs and tell everyone else not to use them as well. If you work for them... Why?! It can't be a good job when they can't even perform the most basic of their core business - delivering parcels.
Just appalling in every single way.”
“Stole my package wasted 3 days of my time. Which I could of been payed £660 for refused to do anything about it useless company. Used to be good now just a mess”
“DHL lied, denied, swept me aside.
I was overseas and sent a package homeward with DHL to arrive when I returned- it was small enough not to need to pay customs. DHL sent it back without informing me, lied about calling me 3 times, denied any wrongdoing, and refused to refund. I'm a poor student and had to pay over 100$ again. I went with FedEx next, which is far more reliable.”
“Never using this garbage service again.
An "express" item was held between Poland and Dubai with ZERO communication that it was due to my MISSING SURNAME. I had to jump through hoops just to contact the correct customer service representative for them to add my surname to the order. ONLY THEN WILL IT TAKE ANOTHER 48 HOURS TO RELEASE IT, AND BECAUSE IT'S WEEKEND, THE HOURS ONLY START COUNTING FROM MONDAY.
0 out of 10.”
“It is a corrupt company, I got a sending from the UK with €55.55 douane cost, and DHL asked €44.50 for the invoice to make, and it is not the first time that DHL has asked a lot of money for an invoice and when you phone them they say " this is the way we work it normal that we ask money for the invoice"”
“Avoid like a plague. I requested a collection & delivery service to move out from my current apartment. They gave me a notice in the morning that they'll come between 11 to 12. Nobody arrived even after 14pm.
I checked the situation online which said delayed. But when I called, the lady said the driver arrived at 14pm. And probably he won't be able to come and collect the parcels the same day. I decided to cancel the service and called them again. The different lady answered the phone sayiing the driver came at 11am. liers. I am living in a room facing the street so I can see if someone ever comes. What I can say is, they hire unreliable drivers, got broken systems, and dreadful management service. i hope nothing goes wrong at least with the refund process.”
“Parcel was supposed too be delivered today and waited in to sign for delivery. The driver literally just posted a card through the letterbox saying they couldn't deliver as no one home!! I got to the door and called out to the driver, who just got into his vehicle and drove off. I then received an email stating the driver couldn't deliver to my house. This was at just after 10 am. Spent all day trying to contact DHL but they never answer emails or messages on Facebook etc. The customer service number is just an automated premium number that offers no help whatsoever. All I got was the message saying they could not deliver, so contact the seller for information!!! Now in limbo as no idea what is going on.
The worst company to deal with. No wonder they have such awful reviews on trust pilot.
I will never buy from anyone that uses DHL again.
Absolute joke of a company.
Avoid at all costs!”
“Submitted courier charge but again they take extra charge in the name of customs.
My items was around 80 euros and they took 160euros while sending and again took 98 euros while receiving.
Totally scam.”
“Scheduled a delivery as I was not going to be home on the date listed for the estimated delivery. No sign of the delivery, despite it being scheduled days in advance. Called their CS line. Got told it had been rescheduled without any notification being sent to me.”
“I was waiting in for my delivery which I was given a hour time slot delivery and I was home all day so I was totally fuming when I received an email saying “sorry we missed you “ .
According to then email the delivery driver said I was not in!!!!
I then tried to contact DHL but could not speak to a human so hence could not complain about the poor work attitude of the driver who obviously didn’t want to be bothered delivering my package.
Would not even give DHL one star more like -1 😡”
“If I could give a lower star rating I probably would.
I waited in all day since I got a text in the morning saying my parcel was going to be delivered on 12/1/24 and they gave me an hour time slot for the delivery, good.
The delivery van arrived approximately an hour and 40 mins late. I had been watching the tracking so went to the door as soon as the van arrived and said hello to the driver.
He then routed around in the back of his van for at least 20 mins, spoke to someone on his phone, routed around some more, spoke to someone on his phone again and then got back into his van and drove away without telling me why my parcel was not being delivered or where it might be.
Then my tracking updated saying there was no one home to sign for the delivery. That is a downright lie !
I was standing on my doorstep watching the driver all the way through this.
It would have been nice if the driver had had the decency to come and tell me face to face what was going on rather than slinking off without saying a word.
This is unbelievably poor service.
Later that evening the tracking information changes to say the item has been delivered and I get an email telling me the same. Again this is a lie, it has not been delivered as later still the tracking says the item is at the delivery office and delivery was attempted but the delivery driver was unable to access the property. More lies, as mentioned above I watched the driver rummage in his van directly outside my house for 20 minutes before driving off without speaking to me.
As the item was at the delivery office again I attempted to book a redelivery via the phone but the automated service said the item could not be booked for redelivery and I needed to contact the vendor.
To make matters worse they say they can be contacted by phone but the service is automated and you never get put through to speak to someone. They say they can be contacted via Facebook but they don't respond to messages. I guess they just don't care.
The item did get delivered safely several days later but what I object to strongly and what has prompted this review is the lack of communication from DHL and the downright lies DHL and their employees seem more than happy to tell about the delivery. I have to say that the vendor Thomann was great and very helpful throughout this whole thing.
DHL did not respond in a satisfactory manner to my customer service enquiries. After this experience I would never use DHL to send a parcel and I hope that they are never the chosen courier for anything I buy in the future.”
“I'm gonna have to say, while I’ve had pleasant experiences using DHL whilst living elsewhere, DHL MALAYSIA is TERRIBLE. This is probably the second time my parcel had been confiscated by customs (both times through DHL!). I have purchased regularly from abroad (makeup, skincare, clothes etc), always using other couriers like FedEX, LWE, Royal Mail, etc and NOT ONE has had this issue like with DHL. DHL seems to have a tendency to say the pharmacy department has confiscated my order and then does nothing about it. If you’re in Malaysia and you want to buy things from international sites, DO NOT USE DHL. Even when they release your parcels, the tax bill is always a lot higher than other couriers.”
“Please don't use this company. They do not respect pick up times and then when you call CS, they casually give you a new pick up time for 2 hours later. Quite apart from no apology, the reason given was "weather". The rain today hardly constitued "weather" and now the sun is shining. Extraordinary. May I also add that, a text message to say there was a problem with the pick up is the bare minimum one would expect if they indeed had any intention of picking up my parcel.”
“DHL Poland is a company which charged my money and provided no service. Courier simply does not come. Nobody cares in support. They simply stole my money. Never never use dhl.”
“If there’s a will power that can just shut down this fraud of a company, it will be the greatest. This by far is the worst shipping company ever! Zero customer service. The way they do business - read informing customers of potential customs payments - is through a msg that contains a link that expires within 48 hours. If you don’t open the link “on time” you will pay fine for them sending you the invoice via post. Their employee who handed me the package couldn’t say a word?! How do such companies even exist?! Just awful.”
“The customer service is so good.Whenever we call or ask any questions...they were so polite and very open for a conversation.They always make sure whether our doubts are clarified.”
