Probably the worst major courier I´ve used. A parcel was sent from Germany & they lost that. A replacement was sent 6 they lost it & returned it to Germany! They had my address AND their own DHL drop off point in my suburb, they failed to deliver to either. When I emailed I got the standard "we will reply in 24-72 hours". They didn´t & still haven´t. Add to that all the times they´ve damaged goods sent to me I have to say they´re the worst I´ve experienced.