“Horrible, Terrible delivery service and Awful and Rude customer service! The package was shipped from US to Spain, sat in a distribution center in Madrid for almost a month! DHL "supposedly" was contacting the receiver for some additional info. When asked to confirm the contacts they were using, Customer Service Manager, Kerry Arias, REFUSED, probably because they used wrong email and phone number. Customer service reps, Carlos and Laaqsha repeatedly cut off the customer, telling me to "be quiet" and "calm down". Absolutely no resolution or assistance was obtained from escalation of the claim, same rude and indifferent answers. I was given a phone number for DHL in Spain, which was a non-working number. When I called back to get a different number, I was told by Kerry Arias (manager) to "just Google it". Outrageously bad, and expensive, 160$, for a small package, for delivery that did not happen, and was delayed by a month. For context, I am shipping a PAIR OF CHILD'S GLASSES TO MY SON!! Who needs them to see. I will definitely be looking for a refund of all the money I paid this insanely bad company!”
“They said they had delivered my parcel, don't know where wasn't mine, the refused to answer the phone, no photo of the delivery so I can only assume they are lying. Why companies use this courier as they are hopeless and not professional.”
“This company is comprised of a bunch of incompetent, inefficient and careless individuals. Do not use them to ship your items. They will drop the ball on you at some stage of the process.”
“We ordered an internet kit through Starlink who were using DHL as their delivery company. The kit was delivered to the wrong address and when trying to contact them they just wouldn’t respond. As a result we are we have not received our parcel which was worth quite a bit of money. This isn’t the only terrible experience we’ve had with DHL. Absolutely atrocious company who don’t care at all about their customers I would highly encourage using another company.”
“If I could give DHL zero stars, I would. What should have been a straightforward shipment turned into a three-day ordeal where DHL repeatedly failed to pick up my package. Three days. No explanation, no accountability—just endless excuses.
When I tried to get answers, customer service was nothing short of appalling. They refused to properly engage with me until I made it absolutely clear I was prepared to escalate and make noise about their incompetence. That is not “service”—that is stonewalling.
Hours of my time were wasted chasing down answers because DHL’s internal systems failed. That’s not my fault, but somehow I was left paying the price—through lost time, missed deadlines, and sheer frustration.
DHL markets itself as a global logistics leader, but in reality, they can’t even manage the basics: picking up a package when promised, communicating transparently, and treating customers with respect. Their failure cost me time and trust, and I will avoid using them again at all costs.
To anyone considering DHL: think twice. If reliability and professionalism matter to you, look elsewhere.”
“DHL is the worst package delivery service I have ever encountered. If you have any other option for delivery use it. I am contacting the vendor company to let them know DHL is completely unreliable, and their automated tracking service is beyond useless. Horrible company.”
“Awful company.
Way bill - 6304974756
Send a parcel from the UK to the USA with 2-day delivery.
The parcel was delivered to the destination on the 8th day. DHL is blaming the 24-hour delay on the US customs (that also without a shred of evidence) and is not ready to take responsibility for the remaining 5-day delay from their side. No sense of calculation.
Customer service reps are like auto answering machines, just repeating the same answers.
There is no complaint procedure for DHL.
Never will I use them again”
“Package stolen by delivery person.
My package was marked as delivered. When I checked the app, it said it had been delivered to my address and that someone had signed for it. But I wasn't home at the time of delivery and I live independently. So someone else (I suspect the delivery person) signed for delivery, and my package disappeared.
I live in an apartment complex; my neighbors didn't receive anything. So the delivery person lied about the delivery, had an unauthorized person sign for delivery, and DHL redirected me to the sender, who claimed the package had been delivered and refused to contact DHL.
DHL, a truly worthless company.”
“Truly the worst transportation company I’ve ever dealt with. I would never use their services on my own, but for some reason online stores keep choosing them.
The latest cases: in the past two weeks, one shipment has been completely lost. Nobody knows where the second one is — even DHL customer service can’t do anything. For the third parcel, I haven’t received any shipping confirmation, so I can’t get my refund.
Everything goes wrong with their deliveries. They really shouldn’t be in business, because it’s obvious they can’t manage their work properly.”
“I would give -5 stars if possible. Been waiting at home the whole day cause they said "sometime during the day". I even looked for them from my balcony for the last hour or so. Then I get an email they weren't able to deliver it. They have NOT been outside my door. It's a shame such a big company does even exist. Every company using them should stop doing so.”
“If I could give zero stars, I would. My got the DHL door hanger on my front door saying I was not home and the package required signature, when I was home all day in my office about 15 feet from the door. It said they would try redelivery next day. I signed it and left it on the door saying to just leave it without a signature. It never came. I tracked it and it said it had been delivered. The "proof of delivery" was a blurry picture of a stack of boxes in what looked to be some unknown (to me) mailroom. I live in a house. It showed it was delivered to the San Francisco service territory. I'm in Idaho. The website has no contact phone numbers that I could find, so I tried the chat and it would simply say "your package has been delivered." Maddening doesn't even begin to describe what I'm feeling. I'll go out of my way to never have to deal with DHL again. Disgraceful!”
“Cu*ts is the kindest word I have for them. I’m sorry but having a business depending on the delivery of items that dhl fail to deliver a next day delivery. After getting in touch with them they said they deliver next day. Next day I’m waiting and waiting after my business it’s already suffering. After spec king to an adviser I’ve been told she’ll speack with the depot to sort the problem asap and get back to me.. after not hearing back 2 hours later I’m calling back and I’ve been told they will deliver next thing in the morning. I said I’m not happy with that, the depot it’s 25 minutes away from me. I need that that day asap. Same speech came that she’ll speech at the depot and call me back. No one called me back obviously. Now today in the morning I get the email that my parcel will be delivered between 15.18 - 16.18 , this is when we normally shut at 16.00 so we can tidy up the premises (cafe) . At 16.55 another email saying “ Your DHL eCommerce UK driver has been unable to deliver your DHL Parcel parcel today as they were unable to access the address.
As soon as it's out for delivery we'll let you know.”
So a parcel with coffee beens that comes from roastery which is the main bust for me they failed to deliver.. the roastery sent it Wednesday with next day delivery , Saturday today and I don’t have the coffee beans. A bunch of idiots must be working there cuz you lost mine and the roastery business.”
“The package was scheduled for delivery today, and it has been in their possession since Sunday. I understand that Monday was a holiday, but considering the package is only 20 miles away, I expected it to arrive on time. I contacted customer service, but they are currently in a national meeting and advised me to call back in an hour. My experience with DHL's delivery and customer service has been very disappointing; I believe they should be banned from operating in the United States.”
“Simply the worst shipping company ever existed. My parcels haven't moved for more than 2 weeks. And some remains at the initial stage i.e. "En route to DHL eCommerce distribution center or awaiting processing
Melrose Park, IL, US" since August 15, 2025.
It took 7 days for a parcel to move from Whittier, CA, US to "Arrival in country [transit country]
UNITED STATES". There has been no update since then.
Some of my shipments have more than one tracking number. Very confusing.
This is not the kind of service that I expect after paying $12 for shipping fees (more expensive than the price of the book itself). Should have bought books from other online bookstore instead which charges similar shipping fees, but ships using a much reliable shipping company.”
“Extremely disappointed with DHL’s service. My package was scheduled for delivery between 11:30 AM and 1:30 PM. The driver came to my area but never delivered it. When I contacted DHL, they couldn’t give me a clear answer and just told me to keep tracking the truck. I ended up wasting the entire day at home, unable to go out or do anything, just waiting for the package. Very frustrating and unacceptable service.”
“I never received delivery from America. No requested updates came through. I received a customs charge 12 days after receipt at the Coventry depot which had a different tracking number which i paid. There are no human beings to answer my enquiry. I have totally given up”
