“Dear DHL,
The recent incident involving your handling of my package has been unprofessional, unacceptable, and unnecessary. Upon examination of the package, it was evident that there was no reason to defile the box, which does not belong to DHL. I have never witnessed such an attitude directed towards another individual’s property.
Regarding the return request, it was never made to provide identification. The only requirement was to present identification upon dropping off the package at a designated DHL location. This is not our first shipment with DHL, and therefore, the claim that I did not provide identification is unfounded. It appears that this incident is targeted, and I require a more comprehensive explanation.
It is highly unlikely that individuals would voluntarily add their personal identification to a consignment package. Therefore, I believe that the employee responsible for handling my shipment lacked respect for others’ property.
In light of this incident, I recommend that the employee involved undergo additional training or seek employment that aligns better with their personality. Failure to uphold DHL’s standards is unacceptable.
I trust that DHL will take this matter seriously and implement appropriate measures to ensure that such incidents do not recur in the future.”
“I want to recommend DHL at 2095 Onesime Gagnon, Lachine H8T 3M7. I was out of the country and was notified about a very important set of documents sent to me from England using DHL. Chris Stenning PFS team from DHL UK contacted DHL in Lachine and their team Angele, Jdohn and manager Domenico Mariano jumped in and saved the day, keeping my documents for extra time until I could get there to collect them. Excellent and really pleasant service!”
“Recently worked with DHL for my credentials evaluation from USA. I got excellent service from DHL than I expected. Their tracking system was awesome and I could observe my delivery channels through its robust online systems. Again showing gratitude to DHL for superior delivery services.”
“Disappointing Service and heavy
Charges - A Horrible Experience with DHL
I recently had the unfortunate experience of using DHL, and I must say it was incredibly disappointing. From start to finish, the service was subpar, and the prices were exorbitant, especially considering the lack of quality in their delivery.
First and foremost, the service was painfully slow. Despite being promised expedited shipping, my package arrived much later than expected. There was no clear communication about delays, and tracking updates were either inaccurate or non-existent. This lack of transparency left me in the dark, unsure of where my package was or when it would arrive.
What made this even worse were the ridiculous charges. DHL's prices are outrageously high for the level of service they provide. Not only was the shipping fee excessive, but there were also hidden charges that were only revealed at the checkout stage. I had no clear explanation for these extra costs, and it felt like I was being overcharged for a service that barely met basic expectations.
To make matters worse, when I tried to reach out to their customer service team, I was met with long response times and unhelpful replies. It felt as though my concerns weren’t taken seriously at all.
Overall, I cannot recommend DHL based on my experience. Their prices are unjustifiable for the service provided, and the lack of communication or care in delivering packages is simply unacceptable. I will be exploring other, more reliable courier services going forward.
Rating: 1/5”
“Disappointing Service and heavy
Charges - A Horrible Experience with DHL
I recently had the unfortunate experience of using DHL, and I must say it was incredibly disappointing. From start to finish, the service was subpar, and the prices were exorbitant, especially considering the lack of quality in their delivery.
First and foremost, the service was painfully slow. Despite being promised expedited shipping, my package arrived much later than expected. There was no clear communication about delays, and tracking updates were either inaccurate or non-existent. This lack of transparency left me in the dark, unsure of where my package was or when it would arrive.
What made this even worse were the ridiculous charges. DHL's prices are outrageously high for the level of service they provide. Not only was the shipping fee excessive, but there were also hidden charges that were only revealed at the checkout stage. I had no clear explanation for these extra costs, and it felt like I was being overcharged for a service that barely met basic expectations.
To make matters worse, when I tried to reach out to their customer service team, I was met with long response times and unhelpful replies. It felt as though my concerns weren’t taken seriously at all.
Overall, I cannot recommend DHL based on my experience. Their prices are unjustifiable for the service provided, and the lack of communication or care in delivering packages is simply unacceptable. I will be exploring other, more reliable courier services going forward.
Rating: 1/5”
“I use DHL to ship it from Israel to the US. the service was incredible, i couldn’t believe. It was a very important expenditure and they made it in a 5-stars service. Thank you”
“I get many packages to my home from other couriers, never any serious issues. I only have problems with DHL, and nearly every DHL delivery is problematic. I do my best to avoid using them, but sometimes a retailer doesn’t specify which international courier will be used and it winds up being them. Right now, I’m tracking a late DHL package and watching as it goes back and forth between my city and Los Angeles, for no good reason. In the past there have been fake delivery attempts, I’ve had to travel to the outskirts of the city to pick up the package because their couriers just can’t seem to get their xxxx together…truly hate-inspiring.”
“Zero Stars if I could.
Shipped wine from Chile to US. Due Friday.
Friday, didn't show. Web site just showed shipped from Chile.
Saturday, got message that I owed import duty which I paid immediately. Given receipt and said it would be here Monday.
Monday comes and goes, no wine.
Tuesday, I track it and it says shipped from Chile. Digging further, it says I owe duty...the same duty that they sent me a paid receipt for. I call and finally get a representative instead of AI on a Loop. He said I owed Duty. I explained I have a receipt and he looked further and found it and said OK, they'll send it. They will send it on Wednesday.
Wednesday...Five days later than promised. We'll wait and see.
Wine...awesome.
I'll be sure to let the winery know to get their shipping money back.”
“Very hard to get on phone with a live representative about my package. My address isvery clear on Amazon. They attempt delivery abd then said my address is not valid. Hmmm..... poor service. Disappointed!”
“I sent my nephew some small money via DHL, in the end they opened my package, stole my money and absolutely do not want to do anything about it because I should have reported that I was sending money. When I asked what they planned to do about their employee opening my shipment, they told me that they could not do anything about it. I definitely do not recommend DHL.”
“I was on 2.5 weeks leave when DHL sent the invoice. After I returned, I took a couple of days to clear my inbox and finally got to the DHL billing email, I submitted for processing. Then I received another email from DHL SECURE CREDIT CARD TEAM, saying that our account is under suspension. I replied to this email apologizing for the delay and explained that I just returned from my leave and had submitted the invoice and that the payment would be processed on Friday. Our payment run is on every Friday. To that, this DHL SECURE CREDIT CARD TEAM replied -
"As a one-time exception, we will extend the deadline until Friday, 21st February 2025.
If payment is not received by then, we will place the account on credit stop."
Does this employee think he/she is a big shot? Fancy threatening us with these statements over a bill of $54? Putting our account on suspension and on credit stop? Does DHL think that they are the only international shipping company in Singapore? We are not owing them millions for months, for goodness sake.
I am not impressed with DHL's attitude on this.”
“Parcel has not been received and good luck talking to an actual person. You end up going in circles online. Frustrating and will never use this service again.”
“Appalling service. First 2 delivery attempts sated they couldn't find my property, it's on a main road and the W3W location is configured against my profile. 3rd attempt they just rescheduled. 4th they claim delivery was refused, rubbish I was waiting in. I have now canceled the order from buyaparecel.com and will not order from any other company that uses DHL”
“This is the worst shipping company ever, how are they still in business?Took them 10 days to deliver a package 3 hours away in my home state. This is BAU for them, never had a good experience with these clones”
“I sent my parcel from Sydney to Nashik, India. While it was mentioned in the document that it was all used and personal stuff due to moving to home country permanently, they did not convey it well to the customs so they asked me to pay custom duties of around 23535 rs. I paid it straight away. then after two days i got a call from DHL local office asking how are you paying your 55000rs fees ??? i was in a big shock, and started asking them to give me all the receipts or invoices they received from customs. Spending a lot of time chasing them but no proper response from them. Still waiting for the parcel. I DO NOT RECOMMEND DHL AT ALL.”
“This is the second time my property was left at the wrong addres. This time I was able to retrieve my property. They last time I was not. Very disappointed in the service.”
“I received my shipment.It was all destroyed,weight missing,someone’s school work from the country it came from.
The food is all destroyed.Containers are punctured.Food looks eaten.
It’s all trash now.
Sad how my family ships me something and pays for it and then I have to throw it away.
Waste of time and money!
Never again!”
