Here is the message received for why our package was returned to the sender, along with our question that there was no true detail what was missing? My name is Jackeline with DHL Express, and I am following up regarding the AWB 2448974916. We understand how the delays on this shipment can be frustrating and we apologize for the inconveniences the clearance delays have caused you. Please note, a 10 day time frame is allotted to process a shipment for clearance after it arrives into the US. If this is not done within that time, we have to start the return process. Please be advised that this shipment will be returned to the shipper under AWB# 6693285303. Please note that at this time, the return process cannot be stopped or avoided. Please monitor the return to the shipper online at www.MyDHL.com. We will now close the researching file, but if you have any further questions, please call customer service at 1-800-225-5345. Our response: Please explain why this shipment was returned. What was missing on our end, or what did customs fail to do? Your platform indicated that all required documentation had been received, so this outcome is unclear and unacceptable. Looking forward to your prompt clarification. Best regards,