I took a full day off work to receive a time-sensitive international passport delivery from DHL. They sent me a message confirming a delivery window of 4:00–6:00 PM. I stayed home all day, called customer service multiple times (including to tell them my doorbell wasn’t working), and even waited outside during the delivery window. At 8:41 PM — nearly 5 hours late — I received a text saying the courier was still 14 stops away. Then, at 9:04 PM, I got a message falsely claiming that delivery was attempted and no one was home. No one rang, knocked, or left a tag. I was standing right there. This was not just poor service — it was dishonest and disrespectful. I missed a full day of work for nothing and had to chase them down for something that should have been handled properly the first time. DHL showed no accountability, no urgency, and no care for how their failures affect real people. Avoid them if you have any time-sensitive or important deliveries. They cannot be trusted to meet their own commitments or tell the truth.