Dreadful service. First package returned from the states . Was scheduled to be picked up again five days ago. 15 phone calls and one call to complaints and a manager who finally called me back and the parcel is now on its way to the states ( five days after date organised) The manager told me it was " a technical problem or human error" No. it was just extreme inefficiency The staff are mostly pleasant and apologetic . However this is not good enough. I would not use DHL again and have suggested to my broker who uses you a great deal to find another company Too much aggravation