We had samples that arrived to Spain 2 weeks ago. We had been calling DHL daily trying to followup with them. The customer service seemed friendy enough but they just waste your time. They diverted us from one department to another, where we had to explain everything from the start. They informed us that someone will call back and they never did. We emailed them and they replied really late with a one sentance email that the package is still pending. They informed us at some point that the package was in the health inspection department and that ourdocuments are all in order. But the inspectors had not come in yet, this was almost a week and half after the samples were already there. We asked to be diverted to the compliants department. The customer service did not allow us to speak to them, she kept rambling on and cutting us mid sentance not even giving us a chance to explain our frustration, eventhough we were still being polite to her. It appears that the staff recieves little training in customer service and are stressed out that they can not handle a simple request. The service is extremely terrible and has wounded our image and reputation with both our suppliers and customers. We cancelled our account the same day and we are still waiting for the package.