DHL10433276-1470724 WARNING! DO NOT USE DHL! Never have I ever encountered such a horrendous courier service as I have had to endure with DHL. My parcel (DHL10408721-1445074) was originally supposed to be collected on Friday 20th November from my doorstep for next day delivery to my customer. I received a text message notifying me the driver would be coming to collect between 16:09 and 17:09 on that day. However they came around 14:00 which meant they came outside of the expected timeslot and we were unable to open the door in time for them to collect. On Saturday 21st November 10:51, I called DHL who assured me they would try again on Monday 23rd November. When I called DHL at 12:37 on Monday to enquire about a timeslot, they said they would not be sending one but a driver would be coming. I called again at 17:05 as the parcel had still not been collected and I was informed that a driver had attempted collection but no one was home. This is a blatant lie as my father was in the kitchen/living room all day which faces the front of the house and no one came to the house apart from the postman that day. Since the parcel was supposed to be delivered the next day, I wanted to solve this as soon as possible and called again at 17:45. I was advised by Jago that I could drop it off at a nearby service point on Highfield Road S41 7HS so it could still be delivered the next day but I would have to organise this via the send.dhl website as he could not do this for me. When I tried to do this, the service point he mentioned was not available so I selected the next closest one which was on Sheffield Road S41 8LL and ordered a next day delivery service from this service point (DHL10433029-147068). Unfortunately, after a quick Google search for the exact location of this service point, I found out it was permanently closed. After calling DHL again and being put on hold on numerous occasions , I was able to arrange another next day collection from another service point on Hasland Road S41 0AG (DHL10433276-1470724) and I was advised to request a refund for the previous orders (which I have still not received). When my father dropped off the parcel at this service point, the shop owner scanned it and said DHL were the worst courier service but at this stage, it was already too late for me to change. To cut a very long story short, to this day, my parcel has still not been delivered after a month (from 20th November- 20th December) and in between I have made 20 calls to DHL regarding this, sent live messages via the website, emailed the customer service when no one was available on the livechat, sent messages via Facebook and called the service point regarding my parcel, which from my last phone conversation on Monday 14th December with DHL, has now been lost. I was told that on Tuesday 24th November, a driver had attempted collection at 12:32 but was not successful giving the reason “collection refused”. The second attempt was made again on Monday 30th November at 18:53 but “not ready” was the reason given by the driver. The third attempt was made on Friday 1st December at 12:55 and again “not ready” was the reason given. The shop owner at the service point has CCTV footage of the parcel being collected and he has contacted PayPoint who will be investigating this. He is extremely furious with DHL because it affects his business’s reputation and caused him considerable stress with previous customers who experienced something similar. He has advised me to use the other courier services which he acts as a service point for as he will no longer be receiving parcels for DHL after this nightmare. After chasing DHL for updates, I was informed that an investigation and a search had been carried out and since the parcel could not be found, I would need to make a claim. This is still ongoing, no replies to my emails or messages and no parcel for my customer. The amount of time I have wasted on making phone calls and being put on hold (sometimes the line drops!) is unbelievable- not to mention the considerable amount of stress and frustration it has caused as well as the loss of my parcel and the impact it has on my customers. I will NEVER be using DHL again and STRONGLY ADVISE others not to do so in future! This is the first time I have ever felt such strong compelling urge to leave a negative review like this. If 0 stars was an option I would have selected this even though the service I have experienced warrants a sub zero rating!