DHL Parcel UK is possibly the worst courier service provider in the UK. Would 100% not recommend. Every other courier can be easily contacted for questions or if anything goes wrong.. but try getting in touch with DHL and only frustration will await you. We had a parcel sent for next-day delivery on the 17th of December. The only update on the tracking information is from the 18th of December: "Your parcel is delayed and will be delivered on the next working day". 2 weeks later and still nothing. Even worse - try contacting them over the phone just to hear a robot repeat the same sentence and then hang up on you. No opportunity to speak to a real person or raise an complaint. DHL must only make profit from people who give up trying to contact them. If you're feeling adventurous, you can always try their alternative methods of contact - Facebook/Twitter - but forget the estimated 4 hours response time as we've waited over 48 hours. It should honestly be illegal for a company to be so non-contactable especially given that it's supposed to be "next-day delivery", but god-forbid if something goes wrong (which happens often) you cannot contact them for 4 more days. Their customer service is non-existent. Just use Hermes or Royal Mail or literally any other provider which has real people you can contact when problems arise and save yourself the headache down the road.