This company is the worst - even worse than Hermes - they offer delivery slots, confirm these as agreed and then completely ignore. I requested a particular date and time and useless DHL chose to deliver 2 days earlier (of course I wasn't home). Despite my tracking still showing my delivery slot for 'end of today', having contacted DHL customer service, I am told it will be at least another 5 days. All Customer Service do is apologise, say the understand and say there is nothing they can do....wheew....AVOID THIS COMPANY - THEY REALLY ARE THE WORST!!!
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