Following Brexit, I needed a courier who could handle our logistics to Europe. The third-party courier website TransGlobal Express offer what they call their 'TP Global' service, which is in fact sub-contracted to DHL. This looked perfect, especially since we needed to ship the goods DDP, which basically means we pay the import duties and taxes on the other side of the channel - TransGlobal offer the opportunity to book this as part of their online service. Sadly, DHL - one of the biggest and most respected couriers in the world - couldn't organise a booze up in a brewery. They simply have to be the most incompetent shipping courier I have ever had to deal with. My business have given them (via TransGlobal) 6 x shipments to send to Europe (four to France and two to Italy) and they have messed up every one of them. They have lost the paperwork supplied (both electronically and in paper form) for five of the six; calculated the import duties in France and Italy incorrectly (using retail prices instead of our cost prices) and now, this last one really takes the biscuit. The goods were sent in a standard 60 x 60 x 30 carton (we buy these in). DHL are saying that it is in fact 60.5 x 63.5 x 62cm. Even if there is a slight bulge in the box (possible, but not that I remember), they are claiming this adjustment takes the volumetric size up from 21.6Kg to 47.63Kg - comfortably more than double the original weight for what, a few centimetres all round? For this 'error' we have to pay an additional £32.93. I have had enough. I am going to go on every God damn review and social media site to tell the whole world just how utterly, utterly useless they are.