Useless. Contacted, several times, by DHL saying that 4 crates (costing several thousand) would be delivered 'by end of day' on a specific date. Towards the end of the day, still no delivery. DHL website provides conflicting delivery information - part of the site says due for delivery, another part says it is still at the depot. Basically a completely wasted day waiting in so far. Of course, no way to contact them - live chat is inundated so they're not even letting people join a waiting list. Automatic customer service line has no option to speak to a human. Automated system doesn't even recognise the tracking number which is working on their site. Utterly atrocious company. Will never, ever, use them if I need to send an outgoing parcel.