I followed all of the instructions provided on the DHL Parcels website, attaching all of the paperwork to my parcel then driving 30 minutes to my nearest depot only to be told that my parcel wasn't recognised by the shop owner trying to scan the bar code. I couldn't get hold of anyone at DHL on the phone or any support anywhere else and was left dealing with automated systems that proved completely inadequate. I've now missed the deadline I was hoping to get my parcel to it's destination and have potentially lost a huge client. What a crappy service. Don't even bother with these guys!