Count me in with everyone else who's had a negative experience with DHL Express! Two overseas shipments from the same shipper, at the same time, with the same physical dimensions, arrived in Cincinnati on 4/28. One of the two caught a hop the same day and was delivered to me in TX. The other package is languishing "shipment on hold" in Cincinnati with no expected delivery date. I had been on the horn with customer service many a time with no resolution to facilitate delivery, and finally demanded to speak with someone higher up. I got the number for DHL Research? and they were zero help as well. The issue I have, is that saying a shipment is on hold for an indefinite period of time inspires no confidence and instead, sounds like a cover for either a lost, damaged, or stolen package. Whatever issues DHL is having seem to be endemic to them as UPS, Fedex and USPS don't seem to be mired in any sort of shipping backlog. I'd suggest to them that if a package is on hold with no definitive delivery date, it should receive scans every couple of days. Don't have enough people? Hire temps. A search engine query of "DHL Cincinnati problems" will bring up a number of hits which bear out numerous customer frustrations. If DHL was a volunteer service, or I thought they had some extraneous circumstances which only affected them, I'd temper my review, but it seems like they simply cannot get out of their own way and the customer is paying for it in more than one way!