The worst customer service assistance I have ever had. The problem is that the initial workers that you come in contact with on the phone, could care less about your needs and concerns. That is what happens when the company is so large, they really do not care. I would never use this shipping company. I am still trying to obtain my package. They actually want to charge me a storage fee for any packages that are not delivered by a certain date. Here is the problem, I am trying to supply the information that they need, but they never call me back. I have reached out to upper level management and maybe I can be provided with better service. Anytime I have a shipper that wants to use DHL to ship my package, I am going to request, they will not use.