I can not give them 0 stars but the worst service I ever used is DHL. I send a parcel on 29th of June to Canada and should arrive in 3-4 days ( as I paid). I completed all the forms and I dropped the parcel to their warehouse. After three days I received an email and they said the invoice is not complete. I did it again and I sent it in the same day. I received another email which confirmed that everything is fine and the parcel will be delivered as soon as possible. On 9 July the parcel arrived at Heathrow cargo facility and from that moment is moved from different places at Heathrow Airport and after in Canada. Today is 18 and the parcel is still somewhere in Canada waiting for clearance. Also, in the meantime the recipient received an emails which said that the value of the parcel was not accurate and now is over 5k $. All the products were gifts and is clear that I gave an estimated value because I do not remember how much costs every single piece. Now after this problem is solved he will have to pay 84$ taxes on imported products. This is ridiculous. Why he will have to pay tax for a gift? I already paid fees to send it and I told them is a gift why they force me to make an invoice with prices and details even if I said that is a gift 🎁. Please, If you want your products to arrive on time avoid using DHL is not accurate and can not arrive in 3-4 days as they guarantee at the beginning. Also the taxes can be a big problem when people need to collect their parcels.