Short of 1 month from the dispatch from South Africa of a parcel via DHL express, and 81 euros surplus costs later we finally received the goods that were evidently tampered with. First they went through customs even though there was little in terms of value. Next they were sent to the health department to evaluate 3 small BB creams and charged the balance for tampered goods. They failed to notify the customer at source of the risks and costs of shipping even innocuous items to Italy. What is singular, is the lack of follow up on this delivery from DHL as well as the cowardly absence of supervisory follow up, despite it being requested twice. This SHAMEFUL delivery, which makes a mockery of their "..simply delivered" slogan, will go down as the worst example of lack of communications, overreliance on a useless web site, poor customer service skills and a general lack of concern. So think before your ship...unless you have loads of money to spare.