Had ordered a present for daughters birthday, was being delivered by DHL! first email said he was going to be late, 1 hour later email said sorry we missed you! the ring doorbell didn't see anybody and not card put through the door. the picture the driver posted to say he had been at the door was the back of his hand!! The parcel was seemingly taken to a pick up point, where we went for the next 4 days..... no parcel. called DHL and there customer service team is worse than the drivers! Still no parcel, i don't where it is, DHL don't know where it is, the shop doesn't where it is! wouldn't use DHL and if i am ordering something on line again i will reconsider if i see that they use DHL. not sure why businesses still use this company.