DHL's Customer "Care" team is a mockery, and their "research" team into their failed deliveries is a further insult. I paid for an International Express delivery which should have arrived at its destination 10 days ago. It made its way through various hubs and custom controls in Europe without issue, and in Cincinatti the trail goes cold: no further tracking information is reported. I had to call to inquire about the shipment, as DHL never felt the need to inform me that the parcel they were paid to deliver hadn't been delivered. For one week now, I have received "updates" such as the one below from at least 7 different customer service agents, in which I am greeted ("Hope all is well.."), I am apologized to for the "inconvenience," nothing about the whereabouts of my shipment is revealed, and then the agent always ends by delaying the resolution of their "investigation" until the next business day, after 5PM, their local time. (This promise has been broken everyday of this week, and on Friday of last week. The same pattern.) They then have the nerve to include a customer service survey link, and a telephone number (not toll-free) that can be called for further information (a lie). I write back to these named agents, desperately hoping that they are real, but none of them reply, instead, I get another of these generic emails from a new agent. All week I have been pleading with this company to inform me of what has happened to this delivery, and to assign my case to a single manager who can personally take responsibility for the situation. DHL won't definitevely state if the delivery is lost, "on hold" "under security inspection," although these are versions of the story I received earlier in the week when calling. Initially I was told that the package had "missed its flight" and would be delivered at the beginning of last week. This is infuriating, and insulting. Even worse, DHL never mentions anything about the obvious refund of the shipping costs they owe me (over 50 US dollars) and recompensation of the value of the contents of the shipment. Bottom line: DO NOT TRUST THIS COMPANY: they clearly will not be accountable for non-service, and instead play games with their customers.