Absolutely useless. I arranged collection of a parcel the customer waited in all day DHL didn't collect I spent loads of time on the phone trying to get the collection rebooked all I got was apologies and the offer of £5 credit. Then finally they rearranged collection for another day guess what? They didn't collect again. Now my customer has now had two days off work. DHL apologised and refunded me . Just a total waste of my time and inconvenience for my customer. Even the DHL employee couldn't speak to the depot she told me they weren't answering the phone. She messaged them and still they didn't collect. I am going to rebook with Parcelforce . I will never consider using DHL again! They are Unprofessional and useless! If I could leave a minus star rating I would!