We received a notification informing us our parcel had been delivered, and signed for by a DHL delivery driver on August 25th. This was immediately concerning as we hadn’t received any parcel or signed for anything. When opening the notification it was clear from the attached photograph that our parcel had been delivered to the wrong address and left on someone else’s doorstep. Clearly the signature had also been forged by the driver in question. When phoning customer service, I was told by the customer service agent named Toby, that he could see via GPS that our parcel had indeed been mis delivered as the driver hadn’t been near our address. He informed us that the driver would be told to collect our parcel & redeliver it by the end of the day, and someone would phone us back to confirm this. The following day as we had received no phone call or parcel, I called customer services again to register an official complaint over the mis delivered parcel & forged signature. I was told no managers were available, but one would call be back within 3 hours, as stated in the “our promise to you” section on the DHL website. 6 hours later, again no call and no parcel. I called customer services back again & again requested to speak with a manager. Again I was told no manager was available & one would call me back the following day. The following day I again called customer services as i hadn’t received any communication from a manager. I spoke with another customer service advisor, this time asking to escalate the complaint to the executive team. I was told that this wasn’t possible as a manager would have to refer the complaint to the executive team, and I was again told a manager would call me back within 3 hours. Again, this didn’t happen. Later that day I tried emailing the complaint to customer services as it was clear that DHL had no intention of returning my calls, retrieving my parcel, or challenging the driver who has forged my signature. I received a reply from a manager named Craig Nicol apologising for the inconvenience caused, and promised to speak to the driver involved & provide an update “later that day”. The email from Craig was received on August 27th. It’s currently 5th September, 9 days later, and I have had no further communication from DHL. I have had no callback from any manager, no explanation as to where our parcel is, no driver has collected it from the address it was mis delivered to, nobody has followed up on my complaint & to the best of my knowledge, the complaint, has just simply been ignored. This has genuinely been the worst customer service I have ever experienced in my life. I can see by the reviews they on Trustpilot that this seems to be fairly normal practice for DHL. I’ll never order another thing from a company who use DHL as a courier. Not fit for purpose.