DHL is a portal to Hades, a place where parcels, common sense and delivery service dies. I ordered merchandise from Europe, waived the mandatory signature requirement on the parcel and was told it would arrive Oct 15th. It didn’t. It got stuck 45 minutes away and they want me to pick it up! I never agreed to that, the vendor never arranged for that…DHL did this all on their own. I’m not making a 90 minute round trip drive just because DHL can’t manage to put the box on a truck. Oh…one of their customer service people promised delivery to me by Oct 20th and I even received an UPDATED DELIVERY email confirmation from them. Did it arrive? Oh no. It remains untouched in Santa Ana, CA and today I was told THEY COULD NOT DELIVER IT, I MUST PICK IT UP. Well guess what? I’m not doing that, I already paid for delivery. I’m filing a chargeback request for the merch, getting my money back and giving up on the order…I have more important things to do than appease a delivery courier that cannot deliver! Common sense is not common enough and DHL has apparently set the customer care bar so low you need a shovel to see it. Truly pathetic, they store freight rather than deliver it.