I have purchased a watch from ebay for over £5300,paid for signed for delivery and insurance to the seller Germany who used Dhl. Dhl’s driver had put in the tracking that it was delivered ,left it by my door and signed forcit himself while I was not at home.which is physically not possible ,if I was there and signed for he will not take a picture of the parcel left by my door and put left in a aafe place but at the same time I signed for it! When I asked for refund as I never found the item Paypal and ebay said that it was delivered ans signed for so no refund. Dhl kept telling lies like the driver gad the right to leave the parcel by the door and sign for it himself because of Covid,so if it’s true ,why are they still charging same amounts and still have the option of signed for, I asked them of this explanation written in their terms and condition but never had an answer. I explained that on their website it says that if client is not present they should leave a card for the client to decide for a collection or a redelivery. Or they can leave the item in a safe place or with a neighbour only with a request from the client but never leave an expensive or inexpensive item that is recorded delivery by the door. I feel like I was scammed by Dhl and people should know my story and avoid using them they don’t care about complaints and they are not registered with Ombudsman.