AVOID DHL AT ALL COSTS!
I posted a suitcase from Germany to Portugal in August. It’s now 3 MONTHS LATER and the bag, full of warm clothes, is still missing and I’m cold.
The online tracker states the bag is in a German distribution centre. I spent 90 minutes on the phone to find out what happened to the bag, and got through to three different people. They either forwarded me onto someone else, who hung up, or hung up themselves. Words cannot describe how shocked I am by how TERRIBLE DHL IS! I submitted my claim via their online portal to report the missing bag. It's been three weeks and still nothing back from DHL!
DO NOT TRUST DHL WITH YOUR BELONGS!!! THEY WILL LOSE YOUR STUFF, AND THEN IGNORE YOU. UNFORGIVABLE!