The first text message from DHL came on Tuesday at 6.50pm letting me know that my parcel had estimated delivery for Wednesday 15th December. On Wednesday I received two further messages (one at 10.09am and another at 7.57pm) confirming "delivery today by the end of the day". I spent all day home on Wednesday waiting for the parcel, but nothing. The next day I received a text from DHL at 7.07am saying: "We tried to deliver DHL Express xxxxxxxxxx from KNOWLEDGEPOINT today but no one was home" So I checked their website to track the parcel, and there it said that they had tried to deliver on Wednesday at 10.49pm but there was no-one home. I have a Blink security camera that catches anyone that approaches my front door and sends a notification to my mobile immediately. I have checked all my notifications and video captures for Wednesday, and I am 100 percent sure that no-one from DHL came to deliver on Wednesday, neither at 10.49pm nor at any other time of the day. After checking their website and reading their message about the failed delivery, I then called their PAID customer services line (and spent nearly £10 talking to them on the phone). The agent tried to be helpful. She reassured me that they would try to redeliver my parcel either by the end of the day (Thursday) or the next day (Friday). I told her that I had authorised for the parcel to be left in the porch if no-one is home, and she confirmed that she could see that on her system. I also asked her if she could place a note in their system asking the courier to call my mobile when he arrives at my house to deliver. She said she would but she also said that she could not guarantee they would call me. To be on the safe side I then also decided to place a note on my front door that says: "To: DHL Please note that I have authorised for the parcel to be left in the porch." I spent the rest of the day (Thursday) home waiting for the parcel but no-one came to deliver. On Friday I decided to track the parcel on the website again. I was lucky enough to be able to reach a real person on the DHL customer services online chat facility after hours getting the same message saying that all live chat operators were busy helping other people. The person on the chat reassured me that my parcel was out for delivery and that I'd receive it by the end of the day (Friday). I asked her what "by the end of the day" meant, but she could'd answer properly. She just said that it doesn't necessarily mean before 6pm. I stayed home all Friday waiting for this parcel and listening for the front door even though I had already authorised for the parcel to be left "in a safe place". No-one came to deliver my parcel. Today, Saturday 18 December, I check their website and it says that the parcel is at a local delivery facility. Why? Why was it not delivered yesterday? I have not been able to reach customer services on the chat facility. I have tried several times but only get the same message: "Unfortunately, all of our Live Chat advisors are busy assisting other customers right now and unable to place you in a queue." The chat robot (their digital assistant) says that my parcel is at a local delivery facility and suggests I manage my delivery using their "On Demand Delivery Service" I have decided to follow the suggestion and rearranged delivery for Monday 20th, but now the system won't let me authorise delivery to a safe place in case there is no-one home, so this means that on Monday I'll have to stay home the whole day again waiting for this parcel to be delivered "by the end of the day", but not even knowing what time by the end of the day is.