I placed an order online for a parcel of cheeses to be sent to a friend. It was 'delivered' by DHL a day later than the requested day, but no big deal. I then received notification from DHL that the parcel had been delivered and signed for, with a photo of the parcel by the front door. Except when I contacted my friend neither he nor his wife had signed for anything, despite the fact that they were at home all day, and specifically at the time of the supposed delivery - which means I was lied to. In addition, the photo wasn't of their door! They are now instigating a hunt for the missing parcel locally before I contact the supplier and have to ask for a refund, as the cheese inside may well spoil by the time they find the parcel, if they ever do. From now on I will check with suppliers which courier they use before I place any orders, and if it's DHL I will go elsewhere.