Really did have a bad experience withDHL tried to book a collection 3 times over the phone the first 2 got cut of when I was just about to pay you can’t get in touch with the person that you have been dealing with so have to call again and giver all details again to a completely new person then was cut off again at same point was successful the third time and the person I spoke to took my number and said would call me back if the same thing happened I was so stressed out and had ruined my night had been phoning since 6pm to 8 30pm eventually next day courier came but had to call again for tracking no the saga continued tracing said return to sender couldn’t believe it had to call again to find out what was wrong apparently there was no invoice with the parcel nobody had informed me about an invoice when I booked this over the phone does seem that the staff are not getting trained properly to inform you of everything I have the parcel back now but can’t send it again as to late so I need a refund of £ 89’ 33pence and I also think they should be refunding me for phone calls at 7 pence a minute but bet they wont I am a very frustrated and dissatisfied customer