If it were possible to leave less than one star, I would. DHL were the chosen courier for my Argos washing machine. Usually they have a 7 day turnaround, but since I ordered it over Christmas I was told 14 days was more likely. The night before the delivery they sent me details of my four hour delivery slot. The next day, 5 minutes before the end of the slot they rand and told me rather rudely no-one was coming. Both drivers were off work with Covid. Whilst I'm sympathetic to that issue, they could have told me at the start of the day. The next available slot was another fortnight. *sigh* Two weeks later they did turn up. Without tools, so they had to borrow mine. They made a total botch job of installing it, leaving it sticking out into my kitchen because they ran out of time. I took photos as they were installing as I couldn't believe the way they clambered all over my kitchen. Within a fortnight my washing machine wasn't working. In clambering over it they broken the front panel, and in using the machine the wires worked loose as the panel wasn't holding them in place. Another week for a repair man, who did a temporary fix, which won't last. Argos agreed to replace it, and put a note on that DHL should send different people to install it. Last night I got my delivery window notification. This morning as the window was coming to a close having heard nothing, I clicked on the tracker to see they'd cancelled my delivery. After being on hold for 20 minutes I got told they couldn't get the van up my street, but would come back next Friday in a smaller van. I had to call THEM to get this information. A manager then rang me back to say they weren't going to bother. They'd got rid of all the smaller vans, and since their contract with Argos is being negotiated and is only confirmed to the end of the month, they couldn't be bothered sourcing an appropriate vehicle just for one delivery!!!!!! Ot only that, so far that haven't yet forwarded this decision officially to Argos, impeding Argos' ability to rectify this for me with any degree of speed. Again, appallingly rude. I've never dealt with such an unprofessional company in my life. Argos have been amazing, but if I'd ever been heard talking to someone the way every single DHL employee I encountered worked with, I'd have been sacked. There are insufficient words to state how ghastly this business is. Six weeks on and still no washing machine....