Sent a mothers day present via DHL, posted on Monday 21st and paid for next day delivery. By Wednesday it still hadn't been delivered. No correspondence from DHL. By Friday I phoned them and managed to get through to someone who told me they had lost it!!! They said someone will "have a look for it and get back to you". Its now Tuesday, no parcel, no communication from DHL. I contacted them again and was told it is missing so can I please just file a claim providing all receipts and (this is the icing on the cake) proof of non delivery!!! So my mum has to email them to tell them that they've lost my parcel which they already know as they've admitted it. DREADFUL company, avoid like the plague.