They don't even deserve "a star". If you are out there about to use dhl to send something very expensive, I hope you change your mind and don't. My sister sent me a new iPhone 13 pro max she bought in Germany since on the 21/03/22 till today it is no where to be found. Dhl isn't helping either, their lazy customers service agent that works from home kept on saying "give it 1 or 2 day".Guess what today makes it 22days and the package is no where to be found. Dhl is not a reliable courier, DO NOT USE DHL if you don't want to cry. It is very obvious that they are employing CRIMINALS as workers. This criminals don't care about their life talkless of your package. USE DHL AT YOUR OWN RISK!!!