I had a warranty repair that I had to send to Italy, organised by the manufacturer there. No problem with that. DHL picked it up and off it went. The manufacturer sent the repair back and the problems started. The item was stuck in customs at first, and now is in Leeds being held for ‘shipping related fees’ to be paid. The manufacturer has authorised DHL to charge this to their account, but DHL appear to be inept and a week later still won’t resolve the issues for delivery. One minute they say they are dealing with it, the other they tell me to contact the manufacturer again. Their customer service is useless and if the agent on the chat is being asked questions beyond their intelligence, they just terminate the chat. They refuse to tell me what the problem is as I am not the sender. How the hell am I supposed to contact an Italian company to explain there is a problem with a parcel when I don’t know what the problem is? I am in limbo with my property stuck in a depot. Extremely poor service.