3 alleged attempts to deliver to a pick up point, knowing I would not be at home I thought this would be easier and safer.. Big mistake. Website when it gets updated, said attempted delivery and card left... I called shop who are open 7 till 11, no DHL been here all week. At the moment, no communication from DHL, if parcel is lost. Stolen or damaged. Asked sender to put a claim in, send out new pack but with a different courier. Incompetence is being kind to this awfull outfit.