My son's birth certificate was sent from Jamaica which was suppose to be delivered to me by the means of me signing to receive same. On my personal profile with dhl it was saying that the package was delivered to the office in Orlando and when I made enquiries they stated it was delivered to me which I didn't receive. I called customer service and they told me that it was in their warehouse in Orlando and they will make sure i got it and up until now I'm yet to receive my package from December of last year and they sent an email again stating it was delivered again in which case it wasn't. So I want to know when and how am I going to receive my package which they lost.