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Anonymous
If I could give zero stars I would. DHL is the worst delivery company I have ever dealt with and their customer service is awful. I was to have a package delivered to my door May 5, nothing came even though I received the email saying it was delivered. I looked at all doors, community mailbox and asked neighbor. Nothing. Called company and they said they’d look into it. They sent me a pic the driver took for proof of delivery- a blurry picture taken at an angle showing half a door. It wasn’t my house color so driver obviously delivered it to wrong place. (This is something I do not understand- Nowadays, if you are given an address all you have to do is punch it into gps and it will take you directly to it, so how can you deliver something to the wrong address?) It is now May 18, after many emails with no information on where my package is, I called to talk to someone, they are giving me the runaround. No one knows anything! They are saying it can take a month for them to come to a resolution. This company is a joke, I don’t know how they are in still in business. If you would like your package delivered, DO NOT use DHL. In the future I will be asking companies who they use for deliveries and will not be purchasing anything if they work with DHL. You have been warned!
3 years ago
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DHL has a 1.3 average rating from 1,516 reviews