I paid to send an urgent letter to Europe using their Express 1-2 Working Days service. I dropped it off at their Service Point and was given a receipt and copy of the Waybill with the Track no. and Delivery Address on it. When I got home I checked the tracking and nothing came up so I left it a couple of days and tried again. Still nothing. Contacted DHL who said the tracking number doesn't exist. This is the tracking number created by their systems. After a week of them blaming everyone else I had to send the letter again and pay again. They are refusing to refund me my money and today 2 weeks after it was originally sent they say they have found it and will send it. Two weeks too late. I want my refund. Beware of this company. Their systems can take your money and give you a fake tracking number and they don't care. BEWARE!