If you ever have to use a courier service, avoid this one by all means! I've made an order on different websites in a span of 2 weeks and they both use DHL delivery service. They make an update on date of delivery, so I stay in the house all day but they never actually attempt to deliver it. And then you had to rearrange delivery date yourself not knowing if the parcel actually going to arrive! In frustration i just contact the website to confirm the delivery and when the parcel is arriving! On both occasions this has been. I've had issues with them before these so I would never ever use their poor or no service at all, their lack of integrity is gonna cost them customers. You can't even contact any person on the phone to vent your frustration and help track where your parcel is. The 1st thankfully arrive after "redelivery" with no explanation as to what happened. Now, I'm waiting for the other items and see if this one will arrive as promised by Dunelm before 6pm, they have 1hour!