I purchased a $1,000 watch online. I have had to call 4 times so far and send 3 emails just to supply them with the Watch / Clock Worksheet they requested. The seller of the watch is a watch dealer and provided them a Watch / Clock Worksheet but they also wanted the same form from me. After all that was over (8 days later) now they emailed me to tell me I need to pay tax/duty. But there is no way of doing that on their website, so I had to call them again! After getting transferred to 2 people they tell me it is going through clearance and they do not know if anything is due. What a waste of time dealing with these idiots! Unbelievable. I would never buy any product from outside the USA if it will be shipped through DHL. Stay away from them!! The worst experience ever!!!