My sister posted me a parcel from England I got an email with all the tracking details. Then the parcel landed in Mexico and got to Irapuato on Monday morning. I got an SMS and an email plus the app said your parcel will be delivered today. Time went on at 5pm I went and sat outside my house. A DHL van drove past and I waved to the driver. He didn't stop about an hour later I got a message to say ' we couldn't find you ' I rechecked my address it was written 148 my address when in Mexico they write my address 148 so the driver hadn't been able to work this puzzle out. So I changed my address so it was written Mexican. Nothing Tuesday, Wednesday I used the chat button on the app Nancy, Luis, Salvador all wrote yes the parcel will be 100% delivered today all wrong no parcel. Today I chatted online with two people yes we have your right address it will be 100% delivered today. I have now sent pictures from the outside of my house the roads my house is on and what other buildings are close by. Then I had a phone call from Mexico City. I'm sorry but your parcel will now be delivered either tomorrow Friday or at the latest Saturday. Why why why should I believe anything that DHL tells me anymore!!!! So the parcel that drove past me on Monday will hopefully be delivered.