TERRIBLE, UNACCETABLE service. It is the THIRD TIME my items have been delayed, and I am given no reason, even though this delivery was scheduled 2 weeks in advance. I have spoken with 8 different agents, each one saying they would "look into it immediately" and that I would get my order "ASAP". Clearly this is not true. I am still waiting for boxes with everything I own, and I am told that "unfortunately the manager's response timeframe is usually 48 hours." Frankly it seems I may have to go to the depot myself. What kind of customer service is this?? On top of that, finding a phone number to speak to an actual human was impressively difficult. For anyone dealing with this terrible service as well, the one putting you through to people is 02477711922. Will NEVER use dhl parcel whenever there are any other alternatives.