DHL is a nightmare. Sent 2 packages from Berlin to Amsterdam end of August they never delivered them and they sent them back to Berlin without knowing what was the problem. Paid again to send them to Amsterdam and again the same hapennt. They are sending them back to Berlin without knowing the reason saying that will start an investigation to know why. When I call them the only thing they say it's we don't know why we will start an investigation. They cannot contact the DHL department of the other country they ask me to do it. It's one company I paid to deliver me a box figure it out together. I will fill out a form for a refund, doubting that they will accept it and of course, I will send my packages with another service. It's more than one month without my personal stuff and clothes in a new city. I cannot believe there are services like this one!