Disgusting service. First they arrange for me to drop off a parcel at a shop that doesn't accept DHL. I found another drop off point and received a receipt. Parcel appeared on the DHL system as dropped off, then the next day updated to say it was collected. Then tracking added a note to say the parcel had not been received. It is impossible to contact anyone in any way - the only phone number wouldn't accept my tracking number from the drop off receipt, email is useless, live chat doesn't understand what you're asking - after 3 DAYS OF DEMANDING AN ANSWER!!!! I finally received an email saying we refused to collect your parcel, go and collect it. But the drop off shop doesn't have it and DHL refuse to tell me where my parcel is. The whole point of next day delivery is that it arrives the next day, not gets lost for over a week! Dreadful, hideous, awful company. AVOID AT ALL COSTS!!